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Intouch Insight / See Level. Changed Date Without Notice.

November 03, 2023 05:48PM
Hello.
I just wanted to let you all know of something that happened with this company.
I signed up for a shop for today, Friday 11/3. It was self-assigned and Friday was an available date on their calendar. I received the automated email from them acknowledging the self-assigned shop for Friday, 11/3. Once assigned, I went into the company guidelines. The guidelines specifically stated not to shop on a Friday night. I then messaged the company through their website (this was yesterday Thursday, the day I accepted the shop) and advised them of the issue. No answer. Today I went back to their website and they changed the date to tomorrow, Saturday. I did not receive any correspondence at all and certainly not about the date change. I cannot complete this shop on Saturday. I have once again messaged them through the website.
This does not seem like a good business practice and is definitely a dissatisfier for shoppers.
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More Discussions About InTouch Insights (All Companies)
November 05, 2023 03:25PM
Very frustrating. Hopefully, they remove it and don't mark you down it.
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November 05, 2023 06:07PM
On a similar note just today and yesterday I am dealing with an issue like that for a different well liked msc. I was assigned a shop to be done 11/12-14. It was accepted by email weeks ago. The original date 11/12-14 was proposed to me by the scheduler and it was in my log with next weeks dates.
Yesterday I got a notice that my shop is upcoming for today thru Tuesday (Nov 5-7). I have had a one day barrage of emails back and forth. I had not gotten any notice whatsoever that my shop dates were changed to today thru Tuesday until the reminder email yesterday. But sure enough when I checked my log the job dates there had been changed.
Finally now after having it changed once to this Tuesday only when I cannot do it I will be doing it tomorrow. I do need to cancel other things I had for tomorrow but it seemed like they really wanted it done this week with no notification to me! And no apology for changing the dates with no notice.
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November 05, 2023 11:27PM
@sandyf I doubt I could accommodate a change like that.
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November 05, 2023 11:58PM
@bverba05 wrote:

The guidelines specifically stated not to shop on a Friday night. I then messaged the company through their website (this was yesterday Thursday, the day I accepted the shop) and advised them of the issue. No answer. Today I went back to their website and they changed the date to tomorrow, Saturday. I did not receive any correspondence at all and certainly not about the date change. I cannot complete this shop on Saturday. I have once again messaged them through the website.
This does not seem like a good business practice and is definitely a dissatisfier for shoppers.

Not telling you about the changes they made was unprofessional. But you didn't give them alternative dates that would have been acceptable for you either. I don't have any problem with SeeLevel usually, but I don't leave changes to chance, I suggest one or two other days that I'm available to do the shop and If those days aren't good for them, I ask them to remove the shop.
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November 06, 2023 08:37PM
Prince, in my case this is a shop that is desired by me and also a shop that gets quickly grabbed and at a good pay for my time rate. So I did not want to cancel it or get on the schedulers bad side in the hopes that if I accommodated her I can get this assigned to me for future shops. I am doing it today instead of next week. I did not have to switch dates on important unmovable plans though.

@prince wrote:

@sandyf I doubt I could accommodate a change like that.
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November 08, 2023 11:55PM
My experience with Intouch Insight schedulers has been very good. Have you reached out to them?
I can't talk about SeeLevel who they apparently purchased.

Edited 1 time(s). Last edit at 11/09/2023 12:11AM by wrosie.
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