Secretshopper hardware shops

Secretshopper hardware shops

I have done several dozen of these shops over the years. I have never had an issue. For the question of what went right and what went wrong, I always put something like "All associates were friendly." and "Not all associates were wearing nametags."

Lately, I am told to put more detail. So I did. I am now putting full paragraphs and still being told to add more details. I add more every time and still get the message. I did four of these shops yesterday going almost an hour from home. Today I got emails requesting better pictures and still more details. I take the best picture I can while being discreet. The date and time are there as is the front of the store, but they are finding something wrong with them and the paragraphs. Is anyone else experiencing this? Does anyone know what changed?

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Liked by: GApeach

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Sounds like they ate using AI to edit and it can't tell.

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Liked by: sestrahelena, Gingercide, GApeach

Same here. My photos have been OK but the request for more info emails have been ridiculous.

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Liked by: sestrahelena, GApeach

For $15, that's a lot of work and stress.

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Liked by: GApeach, tstewart3, sestrahelena

I got an email with a hardware shop for $3.25 shop fee! I had to look it up to see if it was a mistake.

That's how I found out it was a phone call shop. It seems to have been taken as it was no longer on the email I received today.

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@wrosie wrote:

I got an email with a hardware shop for $3.25 shop fee! I had to look it up to see if it was a mistake.

That's how I found out it was a phone call shop. It seems to have been taken as it was no longer on the email I received today.

ooohh...$3.25? Wow, it is $2.80 here! Yet someone still does it every month, lol

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Liked by: wrosie, GApeach

They get new editors. They are gungho. Send email to coordinator@secretshopper.com and also to editor@secretshopper.com.

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Liked by: GApeach, Rousseau

In total agreement. The pay is very low but I picked one up with a small (very) bonus since I was going to be in the area and needed an item anyway. I think my issue is that they are asking for more detail but the narrative boxes on the survey only ask what went well and and what didn’t. Unless I’m missing something. If a play by play is requested then just ask that initially and provide a spot for it. I’ve done a few with this company and a few with a previous company and the questions are pretty much the same. I completed the report immediately and also immediately got the request for more information/detail.

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I love this company. So far very impressive. But I don't have all the experience the rest of you have.
So far, so good.

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Is the store the one with "the helpful hardware folks"? I did some of those for Secret Shopper a few years ago, but I don't remember a "what went right/what went wrong" section. And the only photos you needed were storefront and receipt.

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Liked by: GApeach

I'm sooooo done with them. The floor clerk was not wearing a nametag. Per instructions, I asked their name. They did not respond. I asked a second time and was told they prefer not to give it. I wrote all this and the shop was rejected because I did not have the name. The same company "scolded" me because a cable provider rep did not do a full presentation. Apparently I was supposed to "encourage" them... It's no SECRET that their editors are ridiculous.

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Liked by: GApeach, KokoBWare

Nikki, I also had one with no nametag. I am a sixty year old male teacher and there is no circumstance in which I feel it appropriate to ask a teenage girl her name. Fortunately for me, we were still in the partial masking time and I put her name down as "Hard to understand. It sounded like Emily." They accepted it. But this was before the gungho editors who want a play by play.

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Liked by: Nikki21

I doubt it would be accepted today.....

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@Nikki21 wrote:

I'm sooooo done with them. The floor clerk was not wearing a nametag. Per instructions, I asked their name. They did not respond. I asked a second time and was told they prefer not to give it. I wrote all this and the shop was rejected because I did not have the name. The same company "scolded" me because a cable provider rep did not do a full presentation. Apparently I was supposed to "encourage" them... It's no SECRET that their editors are ridiculous.

I see I'm not the only one who has had some recent experiences with their editors. Some of them are quite snotty. And if it's the same cable provider I'm thinking of, the guidelines specifically tell you NOT to ask about mobile products.

I'm very reticent about working with them again based on what's going on with their editors.

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Liked by: larueda992

I once dealt with the Payroll department. The person in charge was snotty as well. I, yet, have to find someone civil at this company.

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I'm guessing it's the same company. I don't think the editors read the guidelines, or else purposely look for fault. Are they thinking this will help their job security by proving they are soooo superior to shoppers?

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@chaser915 wrote:

I love this company. So far very impressive. But I don't have all the experience the rest of you have.
So far, so good.

Your experience is not typical. It isn't the worst company, but it regularly on the list of why-bother-with-them MSCs. Besides their editing and crappy UI, their fees are quite low.

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Liked by: Equine24

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