Secretshopper hardware shops

mgoodreau · 2023-11-09T00:01:11+00:00

I have done several dozen of these shops over the years. I have never had an issue. For the question of what went right and what went wrong, I always put something like "All associates were friendly." and "Not all associates were wearing nametags." Lately, I am told to put more detail. So I did. I am now putting full paragraphs and still being told to add more details. I add more every time and still get the message. I did four of these shops yesterday going almost an hour from home. Today I got emails requesting better pictures and still more details. I take the best picture I can while being discreet. The date and time are there as is the front of the store, but they are finding something wrong with them and the paragraphs. Is anyone else experiencing this? Does anyone know what changed?

Secretshopper hardware shops

December 24, 2023 12:08AM

@drdoggie00 wrote:

I just did my first-ever shop for them, a "helpful hardware" one. This was my feedback:

"* Feedback: You must read and acknowledge the Client Briefings and/or Additional Shop Details every time before completing your shop. * Good report - thank you."

Why do I feel like I just got spanked? -lol- The store had a $5 minimum purchase to use a credit card, so I'm waiting to see if they balk about reimbursing me for that.

P
Pretty sure this can only be one place, (which rhymes with place) and they don't reimburse the purchase regardless.

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December 24, 2023 01:23AM

There is no reimbursement, they pay a flat fee, whatever you buy is an unreimbursed expense.

December 24, 2023 01:26AM

Well poo. I obviously missed that part.

If your path dictates you walk through hell, do it as though you own the place. -unknown

January 25, 2024 02:35PM

I am here to confess: You veteran shoppers were right while the rookie (me) was wrong. I had bragged on this topic about how I loved Secret Shopper and I never had any issues with them.

Well, I did 3 jobs for them yesterday in a snow/ice storm and 2 out of the 3 they tore into me about. The most hilarious was on one report they had to fix my sentence structure.

I feel better after this confession.

Shopping within about 75 miles of Albany NY

January 26, 2024 01:21PM

This company could care less about you as a person. I have driven through conditions that even the mailman would not drive in. If you do reschedule it is listed and goes against your rating.

I had to reschedule due to family emergency. My rating went down from Elite to the next level. After about 5 months of being offered shops later, and getting paid two days later I was then placed back into Elite status. I have cancelled shops on my list that are out of state that I would never have signed up for.

January 26, 2024 01:47PM

@Karenhal wrote:

This company could care less about you as a person. I have driven through conditions that even the mailman would not drive in. If you do reschedule it is listed and goes against your rating.

I had to reschedule due to family emergency. My rating went down from Elite to the next level. After about 5 months of being offered shops later, and getting paid two days later I was then placed back into Elite status. I have cancelled shops on my list that are out of state that I would never have signed up for.

But, but, they've got a snazzy new website showing happy shoppers out there sitting in shopping carts and other devil-may-care things! It's really great!!1!!11!!!

SMH.

January 26, 2024 02:04PM

HaHa!

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Secretshopper hardware shops

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