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Elite CXS.... ongoing non-payment issue!!!!

February 20, 2024 08:55PM
They owe me $50 for a December 11th shop. Per their pay policy, it should have been paid 2nd half of January. So now it is TWO pay periods overdue! I have literally emailed and called the CEO, Susan in Accounting, Amy, and scheduler Marguerite with NO response from anyone for TWO weeks! Unbelievable.... no way this company is solvent. I filed a complaint with the Better Business Bureau last week too, not that they are even accredited. Noteworthy that Elite CXS has other payment complaints logged with BBB. STAY AWAY!!!!!!! It's bad enough not to pay your shoppers, but when no one returns calls and emails, that is even sketchier.
Update:
I'm filed a complaint with the FL State Attorney general's office last week and was finally paid today, 2/26 ( 2 pay periods LATE) with no comment, response or explanation from anyone at Elite CXS. Doing that was the only way I finally got paid last year when Satisfaction Services was about to go belly up. And we all know how they ended up....

Edited 2 time(s). Last edit at 02/27/2024 03:37PM by shopper64.
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More About Payment
February 20, 2024 11:59PM
Maybe I need to file a complaint with the FL State Attorney General's office too. They owe me about $150 from Sept.
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February 21, 2024 12:31AM
Def go on their Facebook page and leave a comment. Amazing they are still looking for clients. So unscrupulous. Please file a complaint with BBB too!
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February 27, 2024 02:09PM
I noticed they are now hiding all the comments on their FB posts. These folks are the definition of shady!
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February 27, 2024 02:41PM
As is known, many MSCs have chosen to rename their company. By so doing, they incur an expense and lose identity. If that is the case with Elite, please share the prior name.
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February 27, 2024 05:06PM
Email Marguerite: mturner@elitecxs.com
She's effective at getting Accounting into gear.
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February 27, 2024 10:13PM
I did. TWICE. No reply. Disappointing, as I used to like her as a scheduler at other MSCs.

Edited 1 time(s). Last edit at 02/28/2024 03:36AM by shopper64.
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February 27, 2024 10:14PM
ShopperBob
???
Do you know something you'd like to share?

Edited 1 time(s). Last edit at 02/28/2024 03:40AM by shopper64.
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February 28, 2024 12:19AM
Elite: I Do Not Think It Means What ...(They) Think It Means"
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February 28, 2024 03:37AM
Definitely the opposite of "Elite" LOL

Edited 1 time(s). Last edit at 02/28/2024 03:38AM by shopper64.
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April 02, 2024 03:39PM
The last three shops (3/23, 10/23, and 1/24) I did for them were eventually paid . . . but not until I contacted them weeks/months after the payment was expected. I think I'll be taking a break until I hear they get their accounting issues worked out.

Edited 1 time(s). Last edit at 04/02/2024 03:40PM by mitchk.
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April 02, 2024 04:29PM
Shopper64, I missed your query until today. The name Marguerite Turner is definitely familiar, but I do not recall from where or when. As I am now in yr. 22 of shopping, it could have easily been 15 yrs. in the past.

I am not a conspiracy believer, but with MSCs accepting the cost and loss of their identity by changing their name and employing CX in the title, I am cautious. If I have disassociated myself from an MSC in the past, and inline with the old adage concerning a leopard not changing its spots, I pass on reestablishing relationships.
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April 02, 2024 08:14PM
I was told that the District Attorney won't help and glad it worked for you. With us being self-employed, you can go through the Labor Commission and get your money. The Labor Commission is an entirely different ball game. I haven't tired it because I haven't had to yet, so don't take my word for it. I was just told by someone that would know. It won't hurt to try. If it works, let us know.

Shopping Arkansas, Louisiana, & Mississippi.


Edited 1 time(s). Last edit at 04/02/2024 08:19PM by ArkLaMissshopping.
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April 02, 2024 10:06PM
It may be different in the state that you live in, but in NJ, PA, NY, MD, and NJ the Department of Labor (titles vary slightly among those states) will not be of any use since we are contractors, not employees.
@ArkLaMissshopping wrote:

I was told that the District Attorney won't help and glad it worked for you. With us being self-employed, you can go through the Labor Commission and get your money. The Labor Commission is an entirely different ball game. I haven't tired it because I haven't had to yet, so don't take my word for it. I was just told by someone that would know. It won't hurt to try. If it works, let us know.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
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April 02, 2024 11:58PM
True. I guess it would make a difference.

Shopping Arkansas, Louisiana, & Mississippi.
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April 06, 2024 02:52PM
Thank you for all of your input. I did one shop that they have accepted and it is only for $15. I was thinking of doing a restaurant where the reimbursement is $270 but will think twice before accepting it because of all the negative comments.
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April 07, 2024 04:23PM
I haven’t been paid for the shop completed in January. Any recommendations on how to proceed? I’m in California
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April 07, 2024 04:27PM
Politely contacting accounting@elitecxs.com resulted in my January payment being released within a few days.

Edited 1 time(s). Last edit at 04/07/2024 04:37PM by mitchk.
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April 07, 2024 05:58PM
@mitchk wrote:

Politely contacting accounting@elitecxs.com resulted in my January payment being released within a few days.

Thank you!
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April 10, 2024 06:45PM
Formerly with ACL.
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April 16, 2024 11:22PM
Received automated response after sending inquiry to the accounting email today. I had submitted to the M Turner email last week and she responded that she would forward to accounting. This is for a mid December shop.
Thank you for contacting the accounting department at Elite CXS. Due to the recent switchover with our payment processor, we are receiving a higher-than-normal volume of emails and calls at this time. Your email is important to us, and we will respond to your inquiry within 3-5 business days. If you are inquiring about a missing payment, rest assured we are working diligently to identify all payments that were mishandled and failed during the switchover period. These will be corrected, once identified, and payments will be reissued.

Thank you,
The Elite CXS accounting team.
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April 19, 2024 02:38PM
Just found out my friend who shops is also affected by this. What a shame. Even worse for people who made big purchases expecting to get reimbursed. I hope it gets resolved!
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April 19, 2024 09:12PM
HA HA

JUST LIKE AMAZON!

AMAZON REFUSES TO POST ANY NEGATIVE COMMENTS ON THEIR SITE: A holes
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April 22, 2024 02:18AM
Marguerite scheduled for A Closer Look before she joined Elite.

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~


Edited 1 time(s). Last edit at 04/22/2024 02:19AM by cubbiecat.
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April 22, 2024 02:23AM
@mitchk wrote:

Politely contacting accounting@elitecxs.com resulted in my January payment being released within a few days.

I tried that - didn't work! :-(

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~
Reply
April 24, 2024 03:25PM
@shopper64 wrote:

They owe me $50 for a December 11th shop. Per their pay policy, it should have been paid 2nd half of January. So now it is TWO pay periods overdue! I have literally emailed and called the CEO, Susan in Accounting, Amy, and scheduler Marguerite with NO response from anyone for TWO weeks! Unbelievable.... no way this company is solvent. I filed a complaint with the Better Business Bureau last week too, not that they are even accredited. Noteworthy that Elite CXS has other payment complaints logged with BBB. STAY AWAY!!!!!!! It's bad enough not to pay your shoppers, but when no one returns calls and emails, that is even sketchier.
Update:
I'm filed a complaint with the FL State Attorney general's office last week and was finally paid today, 2/26 ( 2 pay periods LATE) with no comment, response or explanation from anyone at Elite CXS. Doing that was the only way I finally got paid last year when Satisfaction Services was about to go belly up. And we all know how they ended up....

Are you based in FL or are they based in FL? Just wondering because I think my friend might need to do the same. Thank you.
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April 26, 2024 04:04PM
Update after contacting accounting and receiving generic email response a few days later I received an invitation to sign up for Tipalti for Elite CXS. Today I received all payments missing December, NOvember and October of 2023.
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April 30, 2024 12:51AM
Emailling also worked for me. I emailed the scheduler and it was forwarded to accounts. They switched their payments to Tipalti in 2022 and I had never registered as I hadn't been working for them at that time. When I queried my pay, they tried to pay me and couldn't so sent me a link to sign up for Tipalti. It took a few weeks all together but I got all that was owed.
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May 02, 2024 07:22PM
I wanted to update and share that my friend did get paid for the shops that were owed. It took emailing the schedulers and also accounting. It wasn't instant but it did finally arrive.
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