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IPSOS rejection hits all time low......

March 18, 2024 04:54PM
This is copy/ paste from a rejection email I just received. I had already received an approval email and (thankfully) was paid this morning for this shop. But it scares the crap out of me going forward.
This was a gas station audit on Presto where I claimed the pin, completed the shop and submitted it. No scheduler was involved in assignment of this shop. So now shops can be rejected when IPSOS makes a mistake in putting it on the job board?!?!? How am I supposed to verify that a shop rally is supposed to be completed?!?!



You have already been paid for this shop.

For future reference, we wanted to inform you that your shop did not meet the requirements for acceptance. Because we found this after payment was issued, you are welcome to keep the payment.

Reason provided by the reviewer:
"This shop is being excluded because the client does not need this location shopped at this time. You have already been paid for this shop.
"

Please reply to this email if you require further details.
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March 18, 2024 05:56PM
If it helps: I had this happen over ten years ago. Hasn’t happened to me since then.

I honestly think that this is a bookkeeping email of sorts that the automated IPSOS system churns out. Not a genuine notification.

Remember, as an IC, you DO have a written contract with IPSOS to perform the work.
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March 19, 2024 12:27AM
@ColoKate63 wrote:

If it helps: I had this happen over ten years ago. Hasn’t happened to me since then.

I honestly think that this is a bookkeeping email of sorts that the automated IPSOS system churns out. Not a genuine notification.

Remember, as an IC, you DO have a written contract with IPSOS to perform the work.

I'm hoping so as this is just another WTF moment in a long history of crap with this company. I've cut WAY back working with them, but will still be enticed with a large bonus every now and then.
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March 19, 2024 12:49AM
Wow!

Shopping Arkansas, Louisiana, & Mississippi.
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March 19, 2024 01:18AM
I'm wondering why they thought that they needed to let you know this.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
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March 19, 2024 04:34AM
I had the same message once. Just ignore it. It's their error.
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March 19, 2024 04:36AM
whosear- exactly...what was the point of the communication?..it only serves to lower the IC's opinion of the MSC!
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March 19, 2024 11:19AM
They're my bread-and-butter, so I suffer through their nonsense.

They are on quite a roll these days with contradictory information, including the OP's cut-and-paste.

Best I can tell the shop did meet the requirements for acceptance. Nothing in the guidelines about client changes/errors.

Have synthesizers, will travel...
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March 19, 2024 12:02PM
@CoolMusic wrote:

They're my bread-and-butter, so I suffer through their nonsense.

They are on quite a roll these days with contradictory information, including the OP's cut-and-paste.

Best I can tell the shop did meet the requirements for acceptance. Nothing in the guidelines about client changes/errors.

Exactly, the wording lends itself towards criticism of my work and that I did something wrong (which I most certainly did not)
It just makes me wonder if I would not have been paid for that shop literally hours earlier would I have had to fight for my pay?
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March 19, 2024 11:41PM
I've had about 5 of these in the last year, all the same offensive wording, "your shop did not meet the requirements for acceptance."

Yes. Yes it did. YOUR scheduling system apparently did not meet the requirements for acceptance.

Disgusting.
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March 22, 2024 04:27AM
A well run MSC once emailed me something like this:

Shop XXX which you recently completed was cancelled by the client while you were onsite for reasons which have absolutely nothing to do with you. We will pay you in full. We anticipate that the issue that the client had with this location will be quickly resolved. Since the data which you collected will neither be forwarded to the client nor tabulated in our presentation to the client, your recent visit will not count towards rotation. You are welcome to complete this location again the next time it becomes available. We appreciate your efforts and your reports are valuable to the client.
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March 23, 2024 10:11AM
I just have to say here I see nothing wrong with the original message or the way it was presented. I can see how it might be offputting to a newer shopper who has not gotten used to the chatbot nature of much of the feedback, but that is all it is. The editor selected an option from a pick list just as we do when entering reports, and it inserted the selection into an automated reply. I would have been appreciative they started the message with, "You have already been paid for this shop." The messages that scare the crap out of me are the ones that say I will not be paid.
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March 23, 2024 02:35PM
@mystery2me wrote:

I just have to say here I see nothing wrong with the original message or the way it was presented. I can see how it might be offputting to a newer shopper who has not gotten used to the chatbot nature of much of the feedback, but that is all it is. The editor selected an option from a pick list just as we do when entering reports, and it inserted the selection into an automated reply. I would have been appreciative they started the message with, "You have already been paid for this shop." The messages that scare the crap out of me are the ones that say I will not be paid.


The line 'your shop did not meet the requirements for acceptance'
THAT'S the problem wording. Yes, my shop did meet the requirements. That wording flat out says I did something wrong, which I did not. New shopper or not I shouldn't be told I did something wrong when I didn't.
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March 23, 2024 05:20PM
My ultimate goal is to get paid.

But I also commiserate with your need to be justifiably right. I don't know how many times I've been told to just let it go. It won't change.

It's tough. But you have to do it.
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March 24, 2024 06:00AM
@viv0412 wrote:

@mystery2me wrote:

I just have to say here I see nothing wrong with the original message or the way it was presented. I can see how it might be offputting to a newer shopper who has not gotten used to the chatbot nature of much of the feedback, but that is all it is. The editor selected an option from a pick list just as we do when entering reports, and it inserted the selection into an automated reply. I would have been appreciative they started the message with, "You have already been paid for this shop." The messages that scare the crap out of me are the ones that say I will not be paid.


The line 'your shop did not meet the requirements for acceptance'
THAT'S the problem wording. Yes, my shop did meet the requirements. That wording flat out says I did something wrong, which I did not. New shopper or not I shouldn't be told I did something wrong when I didn't.

I mean it does say right there in the message, "This shop is being excluded because the client does not need this location shopped at this time."

Edited 1 time(s). Last edit at 03/24/2024 06:07AM by mystery2me.
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March 24, 2024 07:35PM
Cryptic message, but it is just saying you were paid for a shop excluded (presumably after submitted to the client who rejected it = does not meet the requirements for acceptance). Likely intended to be a positive message (shopper not penalized & paid for a shop they had to exclude) but their pick list choices in the auto-messaging system made that fall flat.
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