@bradkcrew wrote:
@SteveSoCal My take away from your post is, why would hotels evaluate customer service when they don't give a crap about it any more!
More or less.
Some of the higher end properties have service focused evaluations coming back, but others are now focusing on subjective components, rather than timings and such. In just the four years since all evaluations were all postponed, the playing field has changed considerably and it's much easier to for management to access social media and get a feel for the customer experience than ever before. People literally tag outlets in their social media and post pics of the food with good/bad experiences explained, so it's probably not as much as a payoff to send evaluators in to do that any longer.
@nolimitem with almost all hotel offerings these days, you have to go to the hotel website when applying and pick the least expensive days for the stay. I always include the current nightly rate in my applications.
I also asked for a small fee and moderate travel stipend for the two hotel assignments I recently requested, and both were given away to others, so it appears the best way to get assignments is to simply offer to do them for free. The MSC would apparently rather put in a less experienced evaluator than pay me $40.
(I actually think those in charge would have preferred I was given the assignments, but there's clearly a disconnect between scheduling and management these days, so they just put the lowest bidder in, since the outside schedulers don't have to deal with the issues in editorial.)