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One company deceived me

May 17, 2024 01:58PM
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Edited 1 time(s). Last edit at 05/19/2024 01:22AM by Kol16.
Moderator Note:

Post deleted for Forum violation of naming one or more clients when MSC is named in title. Feel free to remove the violation and then re-post. Thank you.

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May 17, 2024 04:01PM
Without seeing what location information you were specifically given, I'm not sure what your recourse, if any, would be. MSCs always say, "It's up to you to ensure you're at the correct location...." If they included any type of suite number or designation in the address or instructions, you're screwed.

If your path dictates you walk through hell, do it as though you own the place. -unknown
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May 17, 2024 04:34PM
They gave the number and Mall name but never told me abt the 2 stores in the same location.pls find below the manager's reply to me.very cleverly put. Am I supposed to understand which store to shop and clearly it is their mistake to not mention.


I understand your frustration given the time you spent on these visits.
However, we did not specify that you should visit a department store; we would have explicitly mentioned it if that were the case.

I acknowledge the confusion, as both standalone stores and department store locations within a mall share the same address.
Please note that we always indicate if a visit should take place in a department store.

As Hannah has already suggested, we can offer you a higher pay rate as a compensation (we can double it) only if you are able to perform the visits again at the correct stores.

What do you think?
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May 17, 2024 04:48PM
If I was doing this shop, I would have first looked for a stand alone shop instead of assuming it was at a department store. They are offering a reshop for double the price, which doesn't seem like a bad deal to me. Think of it as doing another shop for the same price.
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May 17, 2024 04:50PM
The survey takes 2 hrs to fill. its crazy.
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May 17, 2024 04:53PM
Thanks dear for ur response. No, I was not distracted, it honestly was a long survey of 2 hrs
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May 17, 2024 05:05PM
Forgot to mention, I called and made sure of the location and open hrs
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May 17, 2024 05:14PM
Kol, what I read into the response was that the company's rep was acknowledging ambiguity, but only agreeing to cover you if you return. The decision is yours'. If it is your opinion you have been wronged AND you are not willing to accept the offered compromise, fire 'em.

Unfortunately, with so many MSCs changing names AND adding the initials CX, I am ignorant as to the company's long standing name. Therefore, I am unable to comment on their reputation.
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May 17, 2024 07:17PM
You can re-do for double the pay.

You can write it off and get no pay.

I see no other options.
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May 17, 2024 09:53PM
Several yrs. ago, the assignments for which I applied were considerably more narrative intense. Whenever I was filing out the report for a new client, I always timed the work. That action would inform me as to if I should return for more. On my final report for EPMS, the time was 111 minutes. 30 days later, I received a wrong location rejection. I terminated our agreement because I worked the job they awarded me. In addition, it definitely does not take a month to inform anyone they erred by shopping the wrong community.
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May 17, 2024 10:27PM
@shopperbob wrote:

Several yrs. ago, the assignments for which I applied were considerably more narrative intense. Whenever I was filing out the report for a new client, I always timed the work. That action would inform me as to if I should return for more. On my final report for EPMS, the time was 111 minutes. 30 days later, I received a wrong location rejection. I terminated our agreement because I worked the job they awarded me. In addition, it definitely does not take a month to inform anyone they erred by shopping the wrong community.

Bob, couldn't you have fought this? It seems pretty straightforward: if you go to a given address and an apartment complex exists there, you're at the right place. How could they say you did the wrong location?

If your path dictates you walk through hell, do it as though you own the place. -unknown
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May 17, 2024 10:33PM
@Kol16 At this point, it sounds like a "take it or leave it" offer. An acknowledgment that confusion existed is likely the best you'll get. The fact that they're offering you double pay to go back and do the shop again is something I consider rare and generous. If the location is local to you, I'd go back and do the re-shop.

That said, if I were to do additional shops for them in the future, I'd watch them like a hawk.

If your path dictates you walk through hell, do it as though you own the place. -unknown
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May 18, 2024 01:12AM
The devil is in the details. I look very very closely when companies have multiple locations in close proximity to each other, such as airports or large malls. A location can be in the form of a store, kiosk, robot/vending machine, or other form.
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May 18, 2024 01:21AM
Doc, I appealed but lost. When I inquired as to why it took a month to inform me of the rejection, my query was ignored.. At the time I terminated, I was just shy of 200 completions for the company.
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May 18, 2024 01:43AM
@shopperbob wrote:

Doc, I appealed but lost. When I inquired as to why it took a month to inform me of the rejection, my query was ignored.. At the time I terminated, I was just shy of 200 completions for the company.
That's bananapants. I would not be surprised to learn they used your report.

If your path dictates you walk through hell, do it as though you own the place. -unknown
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May 18, 2024 06:13AM
Why would you list the clients and the company in the original post? That breaks your agreement.

I have shopped with Albatross, now CXG, for a very long time. They can't use your report if you went to the department store instead of the stand alone store. I think that seeing the manager's response (re-read it above), they were very generous. 2 reports might take 2 hours. One report surely did not take 2 hours.
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