@hbbigdaddy wrote:

yep....never pay with cash unless there is a huge discount for doing so. I won't do cash on a mystery shop unless it's absolutely required. I think if you have a proven track record with the company, you might be okay.

@French Farmer wrote:

IMO, this is the editor's judgement, not the MSC.

So do this - it is still not too late -

As Bay Shopper and Rho said, write on a piece of paper your own receipt, date, amount and all other pertinent information and, if you wish (but I don't think I would) even add, "register receipt not available".
I believe all the editor wants is some kind of receipt - doesn't matter what it really is - just to show the report is complete and they (the editor) did their portion of the work or job.
Send the image to the editor. If you can send it with your report, even better, explain in the comments that the site's computer broke down and would not print receipts.

It cannot hurt to try!

@pegleg2000 wrote:

It shows received. So it looks like I'm going to be paid. But, lesson learned, credit card from now on.

@LeonardoNV wrote:

I did a Drive-Thru food shop, but didn't a receipt even though I asked for one. I submitted a copy of my charge card transaction. No problem.

@jp43209 wrote:

Another thought. If you are recording audio of the interaction to help with timing, maybe provide a copy of the file so they can listen to the exchange.

@jp43209 wrote:

Another thought. If you are recording audio of the interaction to help with timing, maybe provide a copy of the file so they can listen to the exchange. I offered that one time when I didn't have the receipt but thankfully it wasn't required since they had other ways to verify my purchase.

@ServiceAward wrote:

And to bring this back home, definitely do not tell the MSC if you do it. That's what I call a John-ism.

@ServiceAward wrote:

Unless recording the shop is part of the job, then I would not announce to ANYBODY that you recorded, whether it is legal or not. I definitely would not tell the MSC . . . definitely do not tell the MSC if you do it.

@ServiceAward wrote:

"Is it really that hard to be honest anymore?"

@shopnyc wrote:

@ServiceAward wrote:

Unless recording the shop is part of the job, then I would not announce to ANYBODY that you recorded, whether it is legal or not. I definitely would not tell the MSC . . . definitely do not tell the MSC if you do it.

Oh, so it would seem that you're recommending a shopper hide from the MSC the fact that a shop was recorded, even if it's illegal to do so. Hmm, that doesn't sound totally honest to me. What if the shop guidelines state that the shopper should not record the audio? If a shopper does it anyway, is that okay, too, as long as they don't tell the MSC? To quote you from another thread:

@ServiceAward wrote:

"Is it really that hard to be honest anymore?"

But I guess it just depends on whether the situation is something you agree with or not.

@drdoggie00 wrote:

@jp43209 wrote:

Another thought. If you are recording audio of the interaction to help with timing, maybe provide a copy of the file so they can listen to the exchange.

I would never do this - it sets a bad precedent. For one, if you're in a two-party state, recording another person without their knowledge/consent would technically be breaking the law. You could also be shooting yourself in the foot if the MSC hears something they don't like during the exchange and uses that as an excuse to reject the shop and not pay you.

Bad idea all the way around.

@jp43209 wrote:

For someone in a two-party consent state, maybe ask if it's OK to do a quick recording where the cashier or manager states what you ordered, what you paid, what the issue was, etc. If they say yes, then I would assume you're all set. If no, then you go through other routes to get what you need (such as a bank or credit card statement).