Service Scouts was once also called Service Solutions, Inc. Service Scouts (www.servicescouts.com) changed its name because there was another company that also went by the same name. Service Scouts, Inc. is headquartered in Nevada and California. We primarily complete sporting event shops at major sporting venues across the United States and Canada.
In response to the posts above, the shopper who was $10 short on her payment was contacted immediately after she contacted me. She placed that post within minutes of calling me on my cell phone. The matter was resolved within the hour. I do not see her posting stating that here though. Please feel free to ask her. It was a simple matter of a typo.
In response to the post regarding lack of communication, to the original poster- I sincerely apologize. I can tell you that I personally answer all emails as soon as humanly possible as the Quality Assurance Coordinator for many areas. If it was me that did not respond to your email, I apologize.
Service Scouts, Inc. is a very hands on company. We train each and every shopper prior to their first shop with us. We go over the shop, the requirements and give tips on how to get it all done anonymously. We take a lot of time with our shoppers both before the first shop in phone training, as well as follow up to go over areas of question. In return, we ask our shoppers to be honest and thorough in their reporting and to have fun while doing so.
Please, if any of you have issues that are not resolved, do not hesitate to contact me or the owner of Service Scouts. You may email me directly at
tracy@servicescouts.com or you may email through the "Contact Us" link on our web site.
I hope you enjoy your day!
Your Guide to World Class Customer Care!
Tracy A. Keller
Quality Assurance Coordinator
www.servicescouts.com
tracy@servicescouts.com
Edited to add- I apologize- the shopper who was short on her payment did update her post stating that we had contacted her. I had not seen it until after I wrote this.
Edited 1 time(s). Last edit at 06/26/2012 01:38AM by TracyK.