Hello, I know most of us are aware of issues with this particular scheduler and her history.

I had been avoiding this for a while, but I'd like to file an official complaint. I will not resume working with this company until it's resolved.

I know others have had trouble with her based on numerous posts here on this forum.

Has anyone had luck with filing a complaint?
Who did you file your complaint with?

I was not out any money, so I did not complain. I, having been terminated, merely moved on with life. My position, then and now, was that the company was aware of her difficulties dealing with shoppers and decided her assets exceeded her debits. IF, that were the case, I do not criticize their decision.

Since my termination, a few shoppers have suggested I contact the company concerning a re-establishment of our relationship. As I am devoid of either need or desire, I am comfortable with my position of not backtracking with RBG.

You could contact Robin Myers. She is the owner of the company.

robinm@rlmsquared.com
816-255-6358

I have seen for years how people have issues with Nikki. I have never had an issue with her, and I've worked with her for many years. I am crossing my fingers that I never do have issues with any of them at that MSC. Maybe someone on here has successfully filed a complaint on her, and guide you. I am sorry you are having problems.



Edited 1 time(s). Last edit at 02/11/2025 08:07PM by ArkLaMissshopping.

I am not discounting your experience, but I have had positive interactions with her. She was really fair with me, even when I made an error.

She is a stickler for the rules, but other wise I have had only positive interractions with her.

Im sorry you have had issues, but I never have. She’s always been quite pleasant with me. What was the issue if you don’t mind sharing? I have found RBG to be one of the better companies.

Once upon a time, I would have defended Nikki. She has been helpful when I needed it, but she also seems to have a switch, and once that switch is flipped, you can't expect any kind of fair or helpful treatment from her. She will refuse to answer questions, ignore your emails, or only answer with single, and very unhelpful words. And at her worst she will lie about you trying to contact her, and sabotage your relationship with other MSCs, not just RBG.

Robin Meyer doesn't respond to complaints about Nikki. She is the Scheduling Lead, not the owner of RBG (Their CEO is Josh Stern). I tried twice to engage her when Nikki was doing crazy things, and Robin just completely ignored the emails. So I moved on, like a long list of others here.

I totally understand the desire to file a complaint and hope something will change, but it will not. Some have gone to Josh, and he didn't do anything. For your own mental sake and blood pressure, probably best just to move along.

While she is firm with her standards. She has always been fair to me.

She won't just block you on RBG, but on all the MSCs she schedules for which I believe is about 7 companies.

I can hear her: "How about a little fire, Scarecrow?"

I’m convinced that she has a diagnosable mental illness, maybe borderline personality disorder. Her mood swings are absolutely terrible, and she seems to lack all empathy and consideration for the ICs that she schedules.

That said, she will never lose her position in the industry until she becomes a liability to her employers. She seems to be able to act in a sane manner when it matters. The craziness comes out when she’s dealing with us, unfortunately.

My experience in business shows companies don't tend to get rid of people just because others don't like dealing with them or believe they're wrong for the job.
Outside of regular layoffs, they tend to only get rid of employees that either lose the company money
or are a legal liability or too big of an expense to them in some way.
My guess is she'd somehow have to no longer be able to get her shops scheduled...before anything would happen.
I've dealt with a number of schedulers over the years...she must be successful or a longtimer because I notice she seems to be in charge of shops that shoppers have a preference for.
Doesn't take too much work in that case.

One may never know why a company keeps on an employee that contractors complain about. She may be a relative of the owners, she may be a covert owner, she may have accommodations under ADA. Any of those would make her unlikely to be terminated short of causing some major (and serious) problem.

She seems to problematic for some shoppers but not for others. For some of us, she's both. I like the shopperbob idea: If you can't stand her heat ...

I have always enjoyed doing shops for RBG. One example with this scheduler is she would send out mass emails with a "bonus" for shops. The bonus would be in the email, but when I (and others) clicked through to the job board, the shops did not have the bonus. Therefore, if you self assigned or requested the shop, you would not get the bonus. I sent her an email, asking professionally if she could fix the bonus on the job board. She emailed back that there was no problem on the job board. I emailed her again explaining that the email she sent initially offering a bonus on numerous shop locations, was not showing the bonus at any of those locations and could she please fix it. That is when her switch flipped. I won't detail her response other than it was very ugly and unprofessional. I took screen shots of her bonus email and follow up emails and the job board not showing the bonus. I called their corporate office, spoke with a gentleman who identified himself as an executive (can't recall his name). He asked for (and I sent) all the screen shots of emails and job board and even a brand new screen shot of the job board which was about an hour after her first email. I explained that this was misrepresentation on her part given she promised a bonus, but refused to put it on the job board. I never heard back from the guy. That was years ago.

Second instance: About a year and a half ago I had scheduled two shops (bonused - no one else would take them) that was about 1.5 hour drive to the locations. I got very sick while driving - had to pull over 3 times off the interstate in less than 30 minutes after taking a new prescription. I got off the interstate, contacted the scheduler (not Nikki) with my urgent/emergency medical situation and that I could not do those shops and was going to turn around). I got a text from N asking what the problem was. I told her I had a medical emergency and couldn't do the shops - had to go to my doctors - who sent me to the ER. Nikki gave me a flake on both shops and a shop score of 1 on both. I ended up in critical condition, had to have surgeries and procedures - haven't been able to do any in person shops yet. This is Nikki and this is RBG's upper management. I guess they do not realize that the clients that she manages are the shops that folks jump on the second they hit. It isn't like she has to work at getting them covered.

Thank you for sharing @FrostyBubbles

That's one thing that is so ridiculous about how upset she gets if someone wants to reschedule a shop or needs to drop it. She gets bent out of shape about Texas Roadhouse shops that get picked up immediately.

@JimmyP wrote:

Thank you for sharing @FrostyBubbles

That's one thing that is so ridiculous about how upset she gets if someone wants to reschedule a shop or needs to drop it. She gets bent out of shape about Texas Roadhouse shops that get picked up immediately.

And would get picked up just as fast if they went back on the board.

EXCEPT, hard to fill locations 60 miles from the nearest shopper. And those go fast to route shoppers too.

@Jimmy P, you shouldn't name the client.

I've been shopping for 20 years and have no issues with Nikki.