There are only 4 appetizers and they all fit into one screenshot if you are looking at the appetizers page. They expect you to navigate around and check what is available, not simply place an order and note whether something was or wasn't offered as an upsell.@Nicknickie wrote:
I usually get a 10 on my reports, but an occasional, inexplicable 9. Today I got a 1 because I didn't know how to take a screenshot of an unavailable appetizer. I tried to do a thorough job and reported that an appetizer didn't show up on the app. It was confusing because you had to scroll through the drinks/appetizers to see the entire offerings. What was I supposed to take a picture of?
Now that prices have gone up and the $10 doesn't even cover a plate, I think I'll just look for a bonus before signing up. Their guidelines are incomplete. Once I was asked about a gift card display, but the guidelines never covered that.
I phrased it as "they expect you to" intentionally. If you mention a problem, you need to prove it, though, and that means navigating to that appetizers page and getting a screenshot to show the one you are claiming is missing truly isn't there. There is NO other way to know for sure it's unavailable because they don't ask you to order an app. In fact, they forbid it. What I am saying is that it was probably there all along. I have yet to come across something not available.@sestrahelena wrote:
Guidelines do not mention navigating around, last I knew. I go straight to what I want and git-er-done. Not saying you're wrong Dee, I agree. But until they put all of their expectations in our instructions, I'll just read what's there.
@edithms wrote:
I just had something similar with IPSOS and a morning/afternoon gas station mystery shop. The shop was scheduled for after 5:00 PM and I arrived at 5:15. I purchased the hot item as required, except that the barcode would not scan because the item was considered "too old" from its 'manufacture time" (their words), which was earlier that day. It's hard to ask them to charge you anyway for food, when they are trying to give it away!
I just did one end of March and got my email, not a problem.@edithms wrote:
kise...you are wrong. The asian food client does NOT issue an email confirmation anymore...they had a change in their SOP.
Agreed, there is nothing wrong with their email process. If they had actually made a change and were no longer sending a receipt/confirmation email, there would be an uproar, not one person complaining.@Morledzep wrote:
Lets see, my son just did a faux chinese food shop the day before yesterday, he used my rewards account to get the points, and they sent an email confirmation with the pick up time.
If your pick up time was scheduled for 5:00 and you showed up at 5:15 your shop SHOULD have been rejected. You're supposed to walk up to the counter at the time that they said your food would be ready. Not sooner, not later. The shop is designed that way to test their food prep timing and to make sure they are paying attention to the online ordering system. I have walked in at the exact time and had one of the kids at the counter run around and throw my order together in less than 60 seconds. No one was watching the online order system at all. There were 4 other order tickets hanging from it.