Just an FYI...I have attempted several appeals with Presto, most of which were in regard to the VISA debit card shops, which were a nightmare (as we all know!). I only have attempted an appeal when I was sure I was correct...and NONE of the appeals were successful...I did get a cold/snarky email 3-7 days later, telling me that My latest appeal REALLY seemed valid to me...I had to contact them again to make sure they received the original appeal and that they understood my reasoning (they didn't)...my appeal was denied, though, so I have that going for me....