Shout out Elliot Reed at Customer Impact
He must love you.
Schedule one person for 200 locations is a dream.
Schedule one person for 200 locations is a dream.
200 locations sounds like having a job. LOL Have fun with that.
Heck, they'll give you 2000 locations if you keep doing these for $10/store for them. 
Sounds like you are going above and beyond here - their pay should reflect that. i know I'm a broken record on this, but you are valuable to them!
Sounds like you are going above and beyond here - their pay should reflect that. i know I'm a broken record on this, but you are valuable to them!
@Cassiespark wrote:
Heck, they'll give you 2000 locations if you keep doing these for $10/store for them.
there actually used to be a time where they would prestaff you lots of locations for amounts of money they knew you worked for previously, and were willing to do work for. like they took time to get to know you, and it showed they valued your work. maybe they are still allowed to do that, but it never happens for me anymore. they will prestaff at base pay, and it can be like pulling teeth trying to get what you consider a more fair fee, although some are more pleasant and more willing to work with you than others.
I, on the other hand, had an up and down relationship with him. Due to recent change of scheduling for one of the chain store my listing got cut by almost half. When he sent me the email for listing confirmation I requested for additional stores. I was told to be given a list of the leftover once everyone confirmed on their stores. After that radio silence. I sent another email for a follow up 2 days after, once again no response. Then I received the confirmation email and instruction email from him after weekend passed, and I have received a package from CI with stickers that I didn't know what do do. So I sent him yet one more email. No response as well.
Shortly after I got an email from their COO telling us how we should build a relationship with the store, and blah blah blah. I decided to sent a letter to COO explaining my situation. COO responded back within hours, apologized, and promised to talk to staff about this situation, and I should be expecting a response shortly. I finally got a response from him 24 hours after COO's conversation, and that's only after I sent another email requesting more stores again.
Maybe he is very busy serving you since you are doing 200 stores, but to me, this is a roller coast experience so far. Hopefully it would get better in the future
Shortly after I got an email from their COO telling us how we should build a relationship with the store, and blah blah blah. I decided to sent a letter to COO explaining my situation. COO responded back within hours, apologized, and promised to talk to staff about this situation, and I should be expecting a response shortly. I finally got a response from him 24 hours after COO's conversation, and that's only after I sent another email requesting more stores again.
Maybe he is very busy serving you since you are doing 200 stores, but to me, this is a roller coast experience so far. Hopefully it would get better in the future
@jay225 wrote:
there actually used to be a time where they would prestaff you lots of locations for amounts of money they knew you worked for previously, and were willing to do work for. like they took time to get to know you, and it showed they valued your work. maybe they are still allowed to do that, but it never happens for me anymore. they will prestaff at base pay, and it can be like pulling teeth trying to get what you consider a more fair fee, although some are more pleasant and more willing to work with you than others.
Luckily this has not happened to me yet with the stuffed animal project. Everytime I am given a pre-staffed list they would give me the rate we agreed upon in the beginning, and I do appreciate that.
I am glad someone there communicates effectively. Yesterday, when. I was out doing my stores, I noticed a new category on my missions called quattro removal. Apparently, they want me to take the broken display out of one of the stores. This was not communicated to me at all. Are they replacing the display? I was originally told they would send the pieces to fix it but now we are removing. I have to email the scheduler tomorrow because I have absolutely no idea what to tell the store or want to do with the stuff on the display.
Are they paying me extra for this? Didn't see any extra in my shop log.
They want us to build a relationship with the stores but they need to work on doing this themselves!!!!
Are they paying me extra for this? Didn't see any extra in my shop log.
They want us to build a relationship with the stores but they need to work on doing this themselves!!!!
@Datagirl wrote:
I am glad someone there communicates effectively.
I am not sure of your definition of "communicates effectively". If I have to send in a complaint letter to Chief Operating Officer in order to get someone to response back it is pretty bad tbh.....
@kisekinecro wrote:
@jay225 wrote:
there actually used to be a time where they would prestaff you lots of locations for amounts of money they knew you worked for previously, and were willing to do work for. like they took time to get to know you, and it showed they valued your work. maybe they are still allowed to do that, but it never happens for me anymore. they will prestaff at base pay, and it can be like pulling teeth trying to get what you consider a more fair fee, although some are more pleasant and more willing to work with you than others.
Luckily this has not happened to me yet with the stuffed animal project. Everytime I am given a pre-staffed list they would give me the rate we agreed upon in the beginning, and I do appreciate that.
well i'm happy for you there. i have not done any of the stuffed animal project. how long do they take you to do?
2 current schedulers i like are jadarius, and savannah. both of them are responsive, and pleasant.
@jay225 wrote:
well i'm happy for you there. i have not done any of the stuffed animal project. how long do they take you to do?
Majority of my jobs are c-store and gas stations. On average 15-20 mins per shop since most of them don't have back stocks.
@Datagirl wrote:
I am glad someone there communicates effectively. Yesterday, when. I was out doing my stores, I noticed a new category on my missions called quattro removal. Apparently, they want me to take the broken display out of one of the stores. This was not communicated to me at all. Are they replacing the display? I was originally told they would send the pieces to fix it but now we are removing. I have to email the scheduler tomorrow because I have absolutely no idea what to tell the store or want to do with the stuff on the display.
Are they paying me extra for this? Didn't see any extra in my shop log.
They want us to build a relationship with the stores but they need to work on doing this themselves!!!!
My rule of thumb is that if it was their error or lack of instructions, I would submit the report the best I could, send an email with any clarifications and if they need a revisit, that would require an extra fee. If I make a mistake or overlook something, then I will eat the cost/time of the revisit.
@joanna81 wrote:
@Datagirl wrote:
I am glad someone there communicates effectively. Yesterday, when. I was out doing my stores, I noticed a new category on my missions called quattro removal. Apparently, they want me to take the broken display out of one of the stores. This was not communicated to me at all. Are they replacing the display? I was originally told they would send the pieces to fix it but now we are removing. I have to email the scheduler tomorrow because I have absolutely no idea what to tell the store or want to do with the stuff on the display.
Are they paying me extra for this? Didn't see any extra in my shop log.
They want us to build a relationship with the stores but they need to work on doing this themselves!!!!
My rule of thumb is that if it was their error or lack of instructions, I would submit the report the best I could, send an email with any clarifications and if they need a revisit, that would require an extra fee. If I make a mistake or overlook something, then I will eat the cost/time of the revisit.
I didn't go to the store yet, I just noticed in the app. I emailed them today because that store is not too close to me and I really don't want to do a return if I can avoid it. Apparently the display is garbage and is not being replaced so I have to talk to the manager about where to put the stuff that is on the square. It is not all going to fit on the round one so this will be interesting!
I have a few stores in my route where I am supposed to dismantle the square spinner display and relocate the merchandise to another space in the toy department. They do not want those items on the round display. The manager at the one store I have done would not allow me to since she did not know about the directive. She said they were told to follow the planogram for the shelves and the products are not supposed to be there. I left detailed notes and hope I don’t have to return. I found it pretty sneaky that they did not give up a heads up on the extra requirement as that will add significant time spent in the store, for the same fee.
Did a store yesterday that required me to assemble a bouncy ball display. Being this is my first time took me almost one hour to build and fill up the bouncy balls. But now I understand how it works can probably reduce the time to 30 minutes for building. No tools required but just remember to go thru the app before starting as they do want pic of package before being opened.
@kathygry wrote:
I have a few stores in my route where I am supposed to dismantle the square spinner display and relocate the merchandise to another space in the toy department. They do not want those items on the round display. The manager at the one store I have done would not allow me to since she did not know about the directive. She said they were told to follow the planogram for the shelves and the products are not supposed to be there. I left detailed notes and hope I don’t have to return. I found it pretty sneaky that they did not give up a heads up on the extra requirement as that will add significant time spent in the store, for the same fee.
EXACTLY THIS!! Very sneaky that it just appeared there with no other information. Where is the email for that? Hey.. you may see some removals this month, here is what is going on. Is it really that hard?
My plan is to try to put as many of the clips on the top row of the round display and if there is no space for the balls, I will offer to box them up until they are able to locate a space for them. But now I have to plan for extra time for this location to do this. Have to find the manager, talk to the manager in detail, remove the merchandise from the square, relocate it if possible, move the square spinner to the back and take it apart. This should be an entirely different job with additional pay because we still have to check for inventory and straighten the other display. What the heck!
Extra work should equal extra pay..... CI is terrible about this.
If you agreed to paint a house for a client and settled on a price, would you then paint their neighbor's house for free because they forgot to mention it in the original agreement?
If you agreed to paint a house for a client and settled on a price, would you then paint their neighbor's house for free because they forgot to mention it in the original agreement?
Maybe just tell them you don't want to do this location? They didn't communicate (honestly my guess is they didn't know, they don't seem terribly organized with this project and/or they don't communicate with Ty effectively). Or give them the option that you'll do the location, but your fee is $XX. They are better off paying you, who is familiar with the location, and what needs to be done, versus someone brand new.
I'd copy Daniel on the request.
Good luck!
I'd copy Daniel on the request.
Good luck!
@Datagirl wrote:
@kathygry wrote:
I have a few stores in my route where I am supposed to dismantle the square spinner display and relocate the merchandise to another space in the toy department. They do not want those items on the round display. The manager at the one store I have done would not allow me to since she did not know about the directive. She said they were told to follow the planogram for the shelves and the products are not supposed to be there. I left detailed notes and hope I don’t have to return. I found it pretty sneaky that they did not give up a heads up on the extra requirement as that will add significant time spent in the store, for the same fee.
EXACTLY THIS!! Very sneaky that it just appeared there with no other information. Where is the email for that? Hey.. you may see some removals this month, here is what is going on. Is it really that hard?
My plan is to try to put as many of the clips on the top row of the round display and if there is no space for the balls, I will offer to box them up until they are able to locate a space for them. But now I have to plan for extra time for this location to do this. Have to find the manager, talk to the manager in detail, remove the merchandise from the square, relocate it if possible, move the square spinner to the back and take it apart. This should be an entirely different job with additional pay because we still have to check for inventory and straighten the other display. What the heck!
I love working with Customer Impact personnel. Alexandra is another great communicator and support resourde when needed.
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