I have problems with 99% of my apartment shops (and many other types) managed by the Gigspot (GS) platform and others.
I've had required recorded calls disappear. The "synch" process is slow, does not post timely or accurately, and is not sensitive to jobs with more complicated requirements such as additional time for follow up, etc. Also, some MSP's require information input as it's available (to trigger their own internal monitoring), and the two systems don't communicate (or aren't calibrated to) and both systems are dinging the shopper for following the instructions provided.
The gig posting platforms seem to treat every assignment as a "one and done" with no recognition of the process for these more entailed assignments such as days to make contact, do site visits, and required waiting periods for follow up. I've had to reach out to my schedulers on almost every assignment to address these headaches and get extensions. Many are including notes on what the MSP is responsible for, and what has to be addressed by GS so they can function.
Nothing will change unless this reality is communicated to those who have the ability to made the needed updates.
Insights based on observation and experience:
A lot also depends on how the MSC sets up the assignment with the platform and the shopper. GS seems to treat all assignments as having a due date of 12 or 24 hours from the assign/acceptance date, unless the MSC inputs the perameters otherwise. Different schedulers have different levels of experience with the system, and some do not know how to program the timing to allow for additional day(s) for follow-up.
Unless programmed otherwise, the system reads the date assigned as the due date. I've had it incorrectly flag jobs due 5 days later as overdue at 12:01 AM the day it was assigned (like a simple retail audit), creating stress and extra work for shoppers and schedulers, and giving unscrupulous MSC's an excuse to deny payment to shoppers for meticulously completed assignments.
My strategy is to communicate with the scheduler, especially when working with a new company, as soon as I receive the assignment to clarify exactly when it is due and make sure the date in Gigspot/ISS matches. If not I inform, and get any difference in writing.
ISS has similar issues. I'm not sure if it's a communication disconnect between the platforms and MSC's, or the platforms are incapable of managing more entailed assignments, and the introduction of AI "enhancements" is complicating matters even more.
GS and the MSC shopper portal "Shopmetrics" requires us to choose one or the other. Unfortunately GS (and ISS) offer shoppers more assignment postings, so I still work with it.
I can't help but wonder if things would work more smoothly for everyone if:
A- the platforms were used simply for job postings with a link to the MSC assignment in portal once assigned.
B- once assigned, the work is done/submitted within an MSC portal to keep the monitoring to the entity that sets rules to avoid these issues completely and save everyone time, and stress.
I'm interested in the experiences of others because this is becoming more of a headache than the (decreasing) compensation is worth and many are walking away.
Edited 3 time(s). Last edit at 05/18/2025 09:40PM by SBP.