I am not sure if you guys have received the same email as I have. At the bottom of some of my emails I receive from CI, there is a clause that says something like if you are found talking about CI and their jobs on social media (which this is a public social board) that if they find out who you are, they will ban you from their website.

After I started receiving that "clause", I stopped talking about them. I'd rather work for them instead of getting banned.

@ArkLaMissshopping wrote:

I am not sure if you guys have received the same email as I have. At the bottom of some of my emails I receive from CI, there is a clause that says something like if you are found talking about CI and their jobs on social media (which this is a public social board) that if they find out who you are, they will ban you from their website.

After I started receiving that "clause", I stopped talking about them. I'd rather work for them instead of getting banned.

From my understanding that clause was added specifically for certain tiktoker who pretending herself as a secret shopper for views and use that to sell her courses

This is a public message board, but this is not social media.

If posting here would be problem, I would think Daniel Price would say so. He's always been a straight shooter with me.

He even helped me find the new MSC that took over one of their MS clients when they stopped doing MS.

@ArkLaMissshopping wrote:

I am not sure if you guys have received the same email as I have. At the bottom of some of my emails I receive from CI, there is a clause that says something like if you are found talking about CI and their jobs on social media (which this is a public social board) that if they find out who you are, they will ban you from their website.

After I started receiving that "clause", I stopped talking about them. I'd rather work for them instead of getting banned.

That is specifically aimed at Kayla, being that she doesn't actually work for them anymore, among many many other issues with her. We're cool, though I might suggest being more circumspect about tying a company to a client. Daniel is here reasonably often and does actually take our feedback into consideration.

Yes this project has been a mess but we seem to be smoothing some bumps out here and there. The client is apparently very difficult right now.

If anyone were going to be blocked for mentioning less than positive comments, it would be me. I am easily identifiable and have completed a single job since 2007; it was in 2015. It is my opinion, one facet of the warning deals with trashing the company, but there certainly could be other concerns.

Hello,

Y'all are more than welcome to discuss CI here. To answer the question of the person who thinks I haven't been around, I still monitor to see conversation regarding CI on this board, but as I've said for years...this board's utility is not for me to come calling on every conversation.

I want it to always remain a resource for all of you, the shoppers and reps, to feel free to discuss any project or company however you want to. If I respond too often then I'm getting in your way of that. I only aim to be a resource, which is why for isolated situations I invite the person to reach out to me directly so it doesn't clutter discussion on here.

I take no offense to comments that don't paint CI in a positive light. Many have validity. We're not perfect. All of our customers aren't perfect either.

But our organization should always be doing what they can to provide full context when able, work in a cooperative fashion with you all, and accept valid feedback when necessary so we can always be improving.

Daniel Price
Chief Operating Officer
Customer Impact, LLC
dprice@customerimpactinfo.com

@weatherman2111 wrote:

Yes this project has been a mess but we seem to be smoothing some bumps out here and there. The client is apparently very difficult right now.

Smoothing out? You mean where they have change all the shops from bi-weekly to monthly and force all shops into finishing before the 15th of each month. And then just re-ramping the GSC report forcing people to take pic of back room of every single stores including all C-stores, where in the past it was for certain chain stores only, which is creating a huge push back from staffs again?

And then we have to manually type in why a store does not have certain type of display like come on, why should I know the store does not want those display in the first place? It is almost as if the only purpose of the new survey is to force us to spend more time on site just so the money they spent are "more well spent". Like have they actually talk and asked feedback from their frontline people before making the changes at all? All I see are people making surveys from the office tables thinking they are cool but they have not even go to the stores and test out how it would work out before in real time before releasing them.......

Some Chain store are slightly better when it comes to letting people going to the backroom and take pics but C-Stores? The staffs just don't trust you and they are so low staff they don't want you back there at all. Some even hate you in the store because you are not bring them money in the first place.

Edited 1 time(s). Last edit at 10/07/2025 11:16PM by kisekinecro.

Oh she very much still works for them. She posted an Ulta and a NetSpend video this week. Whoever at CI told you they fired her...lied.

[www.tiktok.com]

@weatherman2111 wrote:

@ArkLaMissshopping wrote:

I am not sure if you guys have received the same email as I have. At the bottom of some of my emails I receive from CI, there is a clause that says something like if you are found talking about CI and their jobs on social media (which this is a public social board) that if they find out who you are, they will ban you from their website.

After I started receiving that "clause", I stopped talking about them. I'd rather work for them instead of getting banned.

That is specifically aimed at Kayla, being that she doesn't actually work for them anymore, among many many other issues with her. We're cool, though I might suggest being more circumspect about tying a company to a client. Daniel is here reasonably often and does actually take our feedback into consideration.

Yes this project has been a mess but we seem to be smoothing some bumps out here and there. The client is apparently very difficult right now.

Is this the thing now? A picture of every backroom? I haven't done any of these in October. Totally burnt out last month with the locations that were a massive mess due to the move to 1/month, and some very random request to return to a location I have done (very well!) many times, with zero explanation why.

@kisekinecro wrote:

@weatherman2111 wrote:

Yes this project has been a mess but we seem to be smoothing some bumps out here and there. The client is apparently very difficult right now.

Smoothing out? You mean where they have change all the shops from bi-weekly to monthly and force all shops into finishing before the 15th of each month. And then just re-ramping the GSC report forcing people to take pic of back room of every single stores including all C-stores, where in the past it was for certain chain stores only, which is creating a huge push back from staffs again?

And then we have to manually type in why a store does not have certain type of display like come on, why should I know the store does not want those display in the first place? It is almost as if the only purpose of the new survey is to force us to spend more time on site just so the money they spent are "more well spent". Like have they actually talk and asked feedback from their frontline people before making the changes at all? All I see are people making surveys from the office tables thinking they are cool but they have not even go to the stores and test out how it would work out before in real time before releasing them.......

Some Chain store are slightly better when it comes to letting people going to the backroom and take pics but C-Stores? The staffs just don't trust you and they are so low staff they don't want you back there at all. Some even hate you in the store because you are not bring them money in the first place.

@teacherguy wrote:

One of my biggest pet peeves of being on the contractor end of this industry is the sometimes huge disconnect between what the people at the different companies think happens or might happen when a contractor is out on a job and what actually happens or might happen.
For instance...When I do a job for RQA, I keep EXTREMELY good track of my time. On one job many years ago I got an email from the PM scolding me for turning in a high amount of time for the project. I was feeling a bit salty, and the first line of my email reply was, "Have you actually ever done a recall job for RQA from start to finish and kept EXTREMELY good track of the time spent on the job?" On each job since then, I send the PM a screenshot of a spreadsheet that I created that documents my time/miles. I've had no objections since about my submissions.
I just hate it when the person that is supposed to be "in charge" of the project has very little knowledge about what actually happens or might happen when actually doing the project. I think that these people that work for the various companies should actually have to go out and do a route of locations. It might open their eyes!

One of the recall companies (RQA or Stericycle) states in the manual that you should provide a breakdown of your time (e.g. 58 minutes driving time, 29 minutes in store time, 15 minutes admin time, 64 minutes destruction time). I always do that and I have never had RQA question any of my submitted time. I also add a comment if something extraordinary happened. For example, "Multi Car Accident on Freeway caused driving delay." or "Had to wait 20 minutes for manager to return from lunch". One thing that makes me fond of RQA is they seem to understand that we are actual human beings interacting with the real world and we have to deal with a variety of different circumstances.

@Cassiespark wrote:

Oh she very much still works for them. She posted an Ulta and a NetSpend video this week. Whoever at CI told you they fired her...lied.

[www.tiktok.com]

@weatherman2111 wrote:

@ArkLaMissshopping wrote:

I am not sure if you guys have received the same email as I have. At the bottom of some of my emails I receive from CI, there is a clause that says something like if you are found talking about CI and their jobs on social media (which this is a public social board) that if they find out who you are, they will ban you from their website.

After I started receiving that "clause", I stopped talking about them. I'd rather work for them instead of getting banned.

That is specifically aimed at Kayla, being that she doesn't actually work for them anymore, among many many other issues with her. We're cool, though I might suggest being more circumspect about tying a company to a client. Daniel is here reasonably often and does actually take our feedback into consideration.

Yes this project has been a mess but we seem to be smoothing some bumps out here and there. The client is apparently very difficult right now.

She ain't supposed to be. I hope Daniel returns to correct this.

As for "smoothing things out" that was said before they changes to the form this month. Not a fan.

@Cassiespark wrote:

Oh she very much still works for them. She posted an Ulta and a NetSpend video this week. Whoever at CI told you they fired her...lied.

[www.tiktok.com]

Just because she SAYS she is working for them, doesn't necessarily mean that she is. She knows what jobs they have already so pretty easy to fake it for her videos. I pretty much think she does alot of faking all over the place. Regardless, she needs to be sued by some of these companies she is claiming to do work for. She violates way too many policies.

@MW wrote:

@teacherguy wrote:

One of my biggest pet peeves of being on the contractor end of this industry is the sometimes huge disconnect between what the people at the different companies think happens or might happen when a contractor is out on a job and what actually happens or might happen.
For instance...When I do a job for RQA, I keep EXTREMELY good track of my time. On one job many years ago I got an email from the PM scolding me for turning in a high amount of time for the project. I was feeling a bit salty, and the first line of my email reply was, "Have you actually ever done a recall job for RQA from start to finish and kept EXTREMELY good track of the time spent on the job?" On each job since then, I send the PM a screenshot of a spreadsheet that I created that documents my time/miles. I've had no objections since about my submissions.
I just hate it when the person that is supposed to be "in charge" of the project has very little knowledge about what actually happens or might happen when actually doing the project. I think that these people that work for the various companies should actually have to go out and do a route of locations. It might open their eyes!

One of the recall companies (RQA or Stericycle) states in the manual that you should provide a breakdown of your time (e.g. 58 minutes driving time, 29 minutes in store time, 15 minutes admin time, 64 minutes destruction time). I always do that and I have never had RQA question any of my submitted time. I also add a comment if something extraordinary happened. For example, "Multi Car Accident on Freeway caused driving delay." or "Had to wait 20 minutes for manager to return from lunch". One thing that makes me fond of RQA is they seem to understand that we are actual human beings interacting with the real world and we have to deal with a variety of different circumstances.

I don't go to this level of detail for RQA unless I'm grossly outside of their mileage/estimated time. I've had some detours take me 20 miles out of my way so I'll explain that but otherwise, I just submit the expenses. They're based in Illinois, in a suburb of Chicago, so they definitely understand things like road construction, traffic, and accidents.

@Cassiespark wrote:

Is this the thing now? A picture of every backroom? I haven't done any of these in October. Totally burnt out last month with the locations that were a massive mess due to the move to 1/month, and some very random request to return to a location I have done (very well!) many times, with zero explanation why.

Unfortunately yes you will have to take pics. I mean to be fair there is a "Other" option there where you don't need to take pic but you will have to give a detail explanation as to why you are unable to take that god damn pic, which is equally annoying and time consuming. This also happened to be the month where the 3 letter drug store are receiving the new bouncer ball displays so many of my stores are now taking 1.5 hours to finish because I need to build the display, and on top of that the Halloween merchandise as well.

This is just a mess. Good thing you dodge a bullet there

Don't disagree with you that she might be lying yet again, but in the Ulta video she makes a big point of showing the guidelines for the shop that she has printed out. And in the Netspend shop, she shows the cards she was shipped and goes through the entire merchandising on video. So maybe she's got someone else signing up for the shops for her? I dunno...

@Datagirl wrote:

@Cassiespark wrote:

Oh she very much still works for them. She posted an Ulta and a NetSpend video this week. Whoever at CI told you they fired her...lied.

[www.tiktok.com]

Just because she SAYS she is working for them, doesn't necessarily mean that she is. She knows what jobs they have already so pretty easy to fake it for her videos. I pretty much think she does alot of faking all over the place. Regardless, she needs to be sued by some of these companies she is claiming to do work for. She violates way too many policies.