Does anyone know if a project manager there for the Merrill/BOA assignments? I’m having no luck communicating with the current scheduler.
I haven’t worked with them previously and decided to see if their assignments would be a good fit. Passed the required test and signed up for a simple intro (onsite) assignment to see how it would go.
It was assigned 2 days later with a specific target individual indicated and the only one day left to do it. The only possible availability was Saturday mornin and the Target was not available, and that was the only possible availability before the assignment was due.
I reached out to the scheduler later that Friday, and got an automated out of office reply, so emailed back and sent a message in the portal to cancel with the valid reasons noted.
I was booked the entire following week following and headed out the door Monday for a busy week ahead.
Scheduler returned to the office after the weekend, and re-scheduled without acknowledging my cancellation or checking to see if I was available.
I re-sent the cancellation email, politely confirmed I was unavailable for the week, looked forward to another time, and asked for a reply of acknowledgment.
Return reply was “thank you.”
I figured we were complete.
Not so. I’ve been getting daily email reminders about the reschedule, and forwarding directly to the scheduler’s direct email, repeating the same message of previous cancel, politely indicating I was not available and asking for acknowledgement …every day. Same “thank you” with nothing else as reply.
She never cancelled the reschedule. It’s due today and is still sitting in my queue in the portal despite several clear communications I would not be doing it.
I can’t find a way cancel it myself or I would have and it will expire undone, making me look like the bad guy.
Aside from serious illness or a death in the family I can’t fathom why it hasn’t been reassigned to someone who’s available. I’m frustrated and feel like I’m being played.
Update:
Relieved to have gotten affirmative clarity after 6 email exchanges before the weekend.
Maybe they were just being human and having a bad week.
Appreciate the good shares, thanks!