I don't need IPSOS, but I enjoy the select clients/shops I have done for them. I'm sure there are problems that exist and improvements that need to be made. As they have rapidly increased in clients/volume, I am sure there are problems that arose and probably some that have slipped thru and have not been resolved.
Karen has helped me several times by extending shop dates or scheduling another shop for me in the future when the system isn't smart enough to let me do something in the future.
Obviously IPSOS is a major factor in the industry because they are so big, but IPSOS might not be for everyone. For the clients I shop for, there really is no drama, but I don't waste my time on gas station shops or audits.
My simple complaint for IPSOS would be to stop making me take the same test every month for stagecoach bank phone call complaints. I do not remember taking the Chinese fast food shops repeatedly. If there is a new requirement, then have me re-take the test, but monthly taking of the same test over and over is just an irritant that I have put up with so far.