Thank you for the validation. This is my first experience with Ellis. I’ve done dozens of assignments for Grace Hill and received complements.
I’m still trying to get a straight answer about the platform dysfunction. It looks and behaves like it was created before Y2K. Tried every avenue of communication to get timely help as deadlines approached and passed… even called the home office in Texas. Got disconnected 2x while listening to the voicemail menu, 2 more times when I opted for the operator. Every extension offered a recorded message from “Steve,” who didn’t answer any of the extensions, so I left a message as requested.
I’m beginning to think he’s the only one there…like a lone hamster running endless rotations on a wobbly wheel …
No one will speak directly. The email addresses provided in the FAQ are useless…returned as “undeliverable,” and the in-assignment emails sent, if they’re replied to, only tell me to repeat what hasn’t been working….and demand the same info I’ve been trying to provide.
“Steve” actually emailed me asking where the required attachments were (which upload but the system won’t save), so I emailed them right back (and offering proof everything requested has been provided), and captured screen shots of every section of those tedious forms, and at least 30 unproductive back and forth communications and automated emails no one responds to.
Explains why shoppers are cancelling so often, and they’re forced to offer such… unusual bonuses.
Now, I’m being prevented from viewing the map of available jobs, so, based on what’s been shared here, its logical to surmise I’m being shut out for being a squeaky wheel… who did my best to…do my best and produce the quality of work I’m accustomed to providing.
I logged 375 miles round trip in awful Bay Area traffic and worked my butt off on 4 reports with a payout of over $600 I NEED to be paid for timely, and really hope that doesn't glitch and freeze too.
I really appreciate the wisdom and kindness here.
Next time I consider adding a new MSP I’ll reach out here before I say yes.
Edited 1 time(s). Last edit at 07/20/2025 07:03AM by SBP.