I was offered a string of residential assignments along a route from San Francisco to Santa Barbara. The rates were agreed upon and new dates set after that lengthy process due to part time status and overwhelm of the scheduler who knows and trusts my integrity, dependability, and quality of my work. I trusted the follow through would happen. I’m 1/3rd of the way through my route and realized it hadn’t.
I was passed off to another “scheduler” who wasn’t involved in any of the prep, and trusted my regular scheduler had my back.
Instead, the one I was passed off to L Moretti says she would make the updates and instead pulled them all, including the ones I did today, with no call, no text, no care AND blocked me from further work.
You can’t talk to a human at Grace Hill. If you call “support “ it loops into a senior emergency call button device infomercial …no joke. If you call corporate, you’re told to email. Don’t believe me? Give it a try and see what happens.
I have 3 weeks’ worth of emails demonstrating the agreements and that I did my due diligence to get the clarity and needed/promised updates that never happened.
I’ve done more than 50 assignments this year alone for GH and received kudos.
Now I’m out hundreds in expenses and $1200 in fees.
This is wrong, and I’d appreciate any advice about how to address this fairly from anyone who knows how to reach a real person in corporate.
This is a huge market. They should be trying to keep good people, not abuse them.
Edited 2 time(s). Last edit at 08/21/2025 02:54AM by SBP.