I have not had this experience with them, as those stated above. I do not like the long, redundant forms for most of the shops, so now I skip those. Not all of the forms are that long, I have found.
Some schedulers do not read the details of my messages and quickly reply with an incorrect remedy because they did not read my message details. It wastes my time going back and forth until they see they acted with haste with their initial response.
Some have wasted time with date extension requests due to not being able to get a target. They want to know all the calls made/outcome, etc., when it is on the call log already. That wastes an extra day or so, that could have been used to make additional call attempts, as they could have readily honored the request for the due date extension.
I have had "words" with some of those that have annoyed me and wasted my time that way. Because, most are not waiting around for a day or two for the answer. We usually have something else to do during that waiting period.
That being said, I have done shops for them for more than 15 years. They have been mostly very polite and accommodating. No one ever has tried to deactivate me or not pay me. And I have been guilty quite a few times, turning in late reports because I loathed those long forms (before I discovered the easy ones). I received all the warning emails and finally I would submit the late report. (This is the only company I have done that with, due to those awful, long forms.) No one ever rejected them or said another word about them being submitted late. And even if they got them after the cut-off date for payment purposes, they still paid me on that pay cycle!
So, I cannot complain. I hope I never have to experience what some have stated happened to them. I can honestly say they have been very decent with me.