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Ipsos shop. Will I get paid?

October 21, 2025 12:42AM
I did a shop for a certain phone company. The instructions stated I was to leave after 15 minutes if I wasn't helped and provide an explanation. The associate was on the phone and appeared to be the only one, so I waited. They got off the phone and started helping me. Then they answered the phone again. After they got off the phone, they started assisting another customer that entered after me. I then left as the 15 minutes were up. I provided the narrative and selected that I was unable to finish. Ipsos shows this one as "received," but there are no notes. I was paid for a similar shop today, but this one was not included even though it was performed within the same timeframe/pay period. Will this one pay out since I technically was not able to finish? I'd hate to not get paid because I went there, attempted to do the shop, and was waiting for a considerable amount of time.
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October 21, 2025 03:35AM
I've never had this happen, but I believe the guidelines say partial compensation. If this happened to me, I'd probably wait until the next pay period to further inquire.
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October 21, 2025 01:18PM
I suspect you either had it excluded or they are going back and forth with the client. Make sure you don't have any follow up questions in your email that may have been overlooked.
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October 21, 2025 04:34PM
$2.00 coming your way...bahahaha. Sometimes it's better to wait out the wait if the fee/bonus is good, otherwise you risk getting their "closed shop fee." Hopefully they will realize the attempt you made and compensate you for your time.

*****************************************************************************
The more I learn about people...the more I like my dog..

Mark Twain
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October 21, 2025 05:23PM
I hope so! I stayed there for about 30 minutes including the time waiting between phone calls and the time spent interacting with the employee. I would have completed the shop, but when she started helping another customer that entered after me, I left.
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October 21, 2025 05:26PM
I don't blame you for leaving. That would have irked me too. I hope you explained that in the report. It sounds like a completed shop to me. Good luck

*****************************************************************************
The more I learn about people...the more I like my dog..

Mark Twain
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October 21, 2025 05:56PM
I had a phone store salesperson interaction where the rep just plain didn't attempt to do their job, I had several back and forth Q&A emails with an editor before they finally graded the shop and approved it. I had to explain that she didn't speak unless answering a question and she answered in as few words as possible. There was an apparent contradiction of her recommending a second best choice for me but then telling me not to get that because it's easier to stick with what you know. When I asked about features, she pointed at the signage on the shelf and started reading it like I was a child at storytime. It was the worst interaction possible and I would have fired her on the spot if I were her boss. I got paid in full, though, and was glad that one was bonused because it took a lot longer than it should.
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October 21, 2025 10:27PM
Yeah, sometimes it's like pulling teeth.
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October 22, 2025 02:08AM
Usually members here report seeing behavior in stores on their own time that they wish could be entered into a report. If I had a sales person stop helping me to talk on the phone and then ignore me for a different customer--I'd want it to be on my own time so I could let them know what poor customer service they were giving me.

You should be paid because YOU finished the shop---the employee refused to help you or give information.
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October 22, 2025 01:30PM
If there's any doubt as to whether or not you followed the rules, you will not be paid. That's how it is with this MSC. Then you have to fight it. Maybe you'll win but probably not.
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October 23, 2025 07:26PM
This OP has several threads open for not getting paid because they obviously didn't follow the guidelines for the shop or provide all of the required photos.

I'm beginning to think maybe they should find another "side gig" to make extra money, or get a regular paycheck job if this is their only source of income. If you can't read and follow the guidelines then you shouldn't get paid, this isn't an hourly job it's gig work, you only get paid for what you complete correctly. I will say that there seems to be a learning curve to understanding guidelines, some folks see the requirements as options, when they really are not.
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