Without that requested reply, you’re in a sticky situation and understandably concerned given the vulnerable position we’re in as IC’s.
I’ve done dozens of these kinds of assignments but not for this MSC. I’m not in your part of the country, and have never seen this type of assignment promoted by this MSC, nor have I worked with this team. Each operates differently.
The situation you described is less common but does occur.
I can’t guarantee outcome, but here’s what’s worked for me with uncommunicative schedulers and challenging editors:
Documentation of your efforts is always recommended as a rule, and so situations like this can be clearly illustrated on your behalf, the MSC knows it’s not included, and the client is aware of the situation and how professionally it was handled, or not. Example: with no unit to view, did “discovery” still happen to discern your needs and preferences? Were you offered a tour of the property’s common spaces, a virtual tour on the website, or the opportunity to pre-apply for the next vacancy, or the courtesy of being kept in mind to be notified when there was unit availability?
Here’s what I’d do, which has worked for me with other tricky MSC’s:
Were you asked to take other photos of the property (such as office exterior, common amenities like a pool, or the property entry signage) and obtain a business card or other literature from the agent, and/or proof of a follow-up email or text… as proof of your visit? (Always take more photos than requested to cover yourself).
Upload it all. If they limit uploads, offer the extras in whatever narrative space there is and keep them in case they do want them.
Clearly state the situation in your report. This requires some creativity if the report has not been set up to accommodate the possibility of the outcome you experienced if had limited space for comments/narrative.
If you are only offered yes/no replies to questions with no N/A option, you will need to choose the closest to the truth and add clear details in whatever available space there is in the report form explaining the situation and how you handled the affected question/answers, and which ones are effected, and offer to reply to any questions, so you’ve covered yourself.
That way you’ve described the outcome not considered within the report, how you handled it, why, and done you “due diligence” offering accurate valuable information to the client, and covered yourself should the matter become an issue.
Good luck. Would love to know how this turns out.