@Morledzep wrote:
Dee,
You may have been duped? I've changed devices, phone numbers, desktop computers, I've never had a problem recovering my Paypal account on a new device, and I have never had any other Paypal account. There are multiple ways to use the 2 factor ID, you can get a code in email, or in a text message. I think you can use any email address you have attached to your Paypal account also.
I quit using my favorite anti-virus program because their version of 2 factor ID was impossible for me to use. The email address that I opened my account with was an .msn account that no longer exists. I couldn't go back to it if I tried. They said "you're SOL and you have to make a new account and pay the higher price for new subscriptions" Do ya know what I didn't do?
No, no, I called them. The problem arose when I visited their site directly and attempted to log in. All contact was initiated by me to their contact numbers, I was not responding to some nonsense emailed or texted to me, I didn't click on anything outside of their site. I don't fall for that crap.
I realize it sounds ridiculous, it sounded ridiculous to me as it was happening and I kept pointing this out to everyone I spoke with. I was completely shocked when they said no, they couldn't send the code by email to the same email I had used at sign up 10+ years prior because it "isn't secure enough" (but they'd send it by text to someone else?) It was truly that absurd.