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Intouch Insight issues

April 07, 2026 08:16PM
Has anyone else encountered issues with Intouch Insight on iSecretShop recently? At the beginning of the month, I did 14 shops over the first two days - ten have been approved and four are still sitting there untouched.

Additionally, I noted that on the shops that require geocoded pictures, I get a comment on my approved shop that the photos were not geocoded, despite the fact that they were. The first time I noticed it, I sent an email to a scheduler (along with proof that my photo was geocoded) and got a reply back to use their new support system (clicking the 'scheduling help' button on the shop). Since the shop had been approved by that time, I did not see the point in going back to a closed shop. I am now consistently getting messages that my photos are not geocoded when, in fact, they are.

So, anyone else encountering these issues with them?

Doing assignments since the days when reports were handwritten and faxed to the MSC.
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April 07, 2026 11:58PM
I received the same notice about my geocode not being registered. I think it's just an ISS thing, and they know about it. I have gotten to where I will leave a quick note stating that I did geocode if there is space for it.

Shopping Arkansas, Louisiana, & Mississippi.
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April 08, 2026 03:28AM
I get the same geocode message. I know they are geocoded. They are getting approved, so I ignore the message. I did notice today that if I take a photo within the app, I don't get the message. The app was upgraded recently, and it apparently doesn't recognize geocoding when I attach a photo from the gallery (gallery = photos taken with my camera and stored on my Samsung S22).

Shopping South Jersey, Southeast Pennsylvania, and Delaware above the canal since 2008
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April 08, 2026 04:47AM
Yes, a different msc advised that the photo must be taken within the report using the camera button rather than taken with your phone and uploaded from the gallery. Of course, that means when the app crashes and you lose everything, you have also lost your pay because you no longer have photos of your "as served" food (unless you took duplicate photos with your phone).

ISS is junk. It probably strips the data and reduces the quality when you upload to reduce file size.

Edited 1 time(s). Last edit at 04/08/2026 12:18PM by Deedeezthoughts.
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April 08, 2026 07:18AM
Nevermind.

Edited 1 time(s). Last edit at 04/08/2026 07:18AM by Morledzep.
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April 09, 2026 07:37PM
The website is no better with saving info btw.
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April 12, 2026 06:38AM
They don’t pay well, and I’m pretty sure they’re using AI or are farming out to international sources/non native English-speakers for editing.

I had an “editor” reach asking for information that was already included in the report using strange grammar. I replied highlighting where it was in the report, and asked if they needed anything else. No reply.

10 days later I’m still seeing it in my assignment queue as “incomplete.” I reached out again asking what was needed. No reply.

Reached out to the scheduler.

It was the information already included I’d highlighted in my reply to the “editor.”

They refused to pay me for that assignment, using the excuse it was “past client deadline” and there was nothing they could do. I protested. Met with refusal again.

There was no error on my part.

This isn’t the first time they’ve gypped me for work I know they got paid for.

I will not be doing any more work for ”N touch.”
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