I understand the question completely :-(. I thought about asking the same thing myself many times but then opted to "google" as someone else suggested. I guess some of us over think things and make it harder than it should be, (which was my case). Here is some clarification from another newbie: When I first started and all the apps asked for sample narrative, I didn't have a clue how to start. After some googling, I came up with some ideas of my own to write up narrative samples for applications and also came up with my own style of writing narrative on my reports. I am still learning but the biggest thing I have learned is "at least 3 good descriptive sentences" of some or all of the visit. As someone mentioned above, smiled is not enough, smiled warmly, greeted me enthusiastically and sincerely, was distracted by the talking, joking, horse play of another employee... etc, etc. etc. When I started though, I thought EVERY narrative had to be detailed, perfect and in a business letter format. THAT is why someone "might" ask for examples. Just an all around example would be very helpful to newbies.

It would be awesome if all the companies included an example of what they wanted, I totally agree with that.

I am fortunate enough to get to shop the same company in my home town and surrounding cities monthly, it is challenging to come up with different narrative each and every time, BUT worth it.