I wonder if the client may be needing to re-calibrate everything due to the "All Day Breakfast" surge. Although I do not do the client as a shopper, I have been getting some breakfasts during what used to be non-breakfast hours. This has often entailed having to wait for hash browns to be cooked and brought to the table, or for a long, unexplained wait (probably for the hash browns) at the counter. I suspect that this throws off other timings enough to bring the whole show just enough out of compliance with the client's strict timing guidelines to have caused a need yo redesign and/or rethink the standards. Just sort of noodling through what might cause a re-boot of the program.
BTW, if you order the sausage and egg biscuit and ask for bacon to be substituted after "breakfast hours" you are very likely to just get bacon added to a sausage biscuit, in my experience. Talk about a sodium bomb. that is it!
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.