howardb
About me
Senior Director Confidential Consumer www.confidentialconsumer.com As Director, I manage the daily operations of the Confidential Consumer (FKA Phantom Shoppers) at EMG3, a wholly owned subsidiary of TideSmart Global, with the primary focus of creating and operating business intelligence programs for customer service delivery organizations. These programs include such components as on-site mystery shopping, customer feedback, customer intercept, 'crowd shopping', listening/learning tours and data analysis/review. In this role I passionately continue my commitment to developing, activating, and managing business intelligence programs for clients. Brian Mula-Howard Senior Director | Confidential Consumer 380 US Route 1, Falmouth ME 04105 howardb@ConfidentialConsumer.com www.ConfidentialConsumer.com
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