I am not sure who I should be sending this information to. This was a SCAM, it stated that my hard disk may have a Trojan Virus and call this number for help. 1-888-769-5242. I did not call the number. I got in touch with my Norton help line. I was told that it was a scam, they took 45 minutes to fix my browser and stated that I could have got the POP UP when I went into my messages, that is the exact time it happened. I did not have to pay, I was protected from this.

I am not sure who I should be sending this information to. This was a SCAM, it stated that my hard disk may have a Trojan Virus and call this number for help. 1-888-769-5242. I did not call the number. I got in touch with my Norton help line. I was told that it was a scam, they took 45 minutes to fix my browser and stated that I could have got the POP UP when I went into my messages, that is the exact time it happened. I did not have to pay, I was protected from this. I also put this message in the Shout Out! I was told that I should contact the website support from this site. Who should I contact. Has this happened to anyone else. I could not open my browser.

I think that they were referring to your email messages. There has never been a report of anyone getting a virus by visiting posts in this Forum. If you follow links, that is another story, but I never post a link that I have not personally visited.

Did you speak with the man who wants you to go to "dabaloo dabaloo dabaloo or dubloo dubloo dubloo rip me off dot com?

No need to post in two places... once is sufficient.

The trojan is not from this forum.... go back to the sender of the email.

I got something similar when I clicked on a link in the forum that said I had new messages. I thought the link was to my private messages on this forum. Immediately the pop up appeared saying I have a virus and to call the 800 number shown. I knew this was a scam. The only way to close the pop up was to go into my task manager and close all Internet explorer processes. The bad link still appears on my forum page but as long as I don't click on it, I can proceed without a problem. I'll be running a virus scan and clean program tonight though.

Edited 1 time(s). Last edit at 06/07/2016 11:37PM by kenasch.

I think the OP is referring to the private message part of this forum not to his email. Somehow a virus has been introduced as a link on this forum that appears to go to your private messages but opens the scam pop up instead. I will post a screen shot of what it looks like when I get home tonight. It only shows on my PC, not on my IPhone. The bad link is not within a message but on the main forum page.

Edited 1 time(s). Last edit at 06/07/2016 11:41PM by kenasch.

Okay, the other day I was on a web site when this window popped up. I tried to click the red x (never click any part of the box, either yes or no or whatever it says) and it would not leave. I read the box, never clicking anything. It said you need to call this number, your computer has been blocked....blah blah, so I shut off my computer.

The pop up (from what I read) is embedded into the website and you do NOT have a virus and neither does the site. When my laptop booted back up I did a virus check and all was fine. I didn't even need to do a virus scan as I found a great site that explained the scammers try and freak you out and make you think you have something bad on your computer. Once you call them (NEVER call them) they get hold of your computer by remote access and then you have to pay $250 because they hold your computer ransom. This pop is no different than any other obnoxious pop up unless you click on it...

The scary thing is you see this window and it says "just about anything ridiculous such as you have virus or this is the FBI, blah blah. Just remember: IT IS A POP UP! IT is NOT a virus!

People panic and call a number or call Norton or call whomever.

The best thing to do is close out the window and if it prevents you, just manually shut off your computer and restart. Repeat after me. "Toto ....it was only a Pop Up"

@SunnyDays2 wrote:

The best thing to do is close out the window and if it prevents you, just manually shut off your computer and restart. Repeat after me. "Toto ....it was only a Pop Up"

Exactly. Great advice.

these things can be set to delay notification to try to hide the source

@AustinMom wrote:

@SunnyDays2 wrote:

The best thing to do is close out the window and if it prevents you, just manually shut off your computer and restart. Repeat after me. "Toto ....it was only a Pop Up"

Exactly. Great advice.

Ctrl+alt+del

Start Task Manager

right click and hit End Task for Google Chrome, Firefox or MS Edge.

I got the same message and a huge sign came on saying my computer hard drive was infected. This was not on this site, but another I frequent. I re-installed firefox and it went away. I wouldn't call the # they posted as customer service, I think someone tried to break in, and couldn't, this would be a scam, my computer guy told me, never call that #.

Strange i should read this. Yesterday i had a bad time inputting a report in. Never had this problem before. If a report had many questions and pages, when you clicked Next the browser would go to log in page. You would have to submit report again. You would lose Some previously entered narratives and other data. You can never finish the report. It has stopped doing this now. All seems normal.