Missed receipt and photo on CRI gas station shop
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99.9% of the time they are unforgiving. They will red line it shopper's error. Sometimes, that 0.1% of the time they will contact you for the info and pic. But if you don't have a receipt, don't count on it being accepted. Maybe if you contact the scheduler they will changed the date and let you do the whole shop again..pics and all. I have had this happen once, but for a different client. Sorry....I guess you can be glad you got the experience? Right? 
A receipt from today won't cut it. If you contact them they will allow you to go back and, like SAM said, you will have to complete the entire audit again.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Yeah, I just read their FAQ's and it basically says, "Sorry, Charley."
At least it was local. But it really ticks me off that they could be like that when the clerk doesn't give you a receipt and making a fuss about a 99 cent receipt will flag us as shoppers.
I'm actually pretty certain he didn't give it to me. He gave me the 1 cent change and I dropped it in the little bowl there. If he had handed me a receipt I would have put it right into my purse along with the penny.
I sent them a message, I guess that's all I can do. They had trouble getting this shop done at all; I think I may be the only shopper in this town.
At least it was local. But it really ticks me off that they could be like that when the clerk doesn't give you a receipt and making a fuss about a 99 cent receipt will flag us as shoppers.
I'm actually pretty certain he didn't give it to me. He gave me the 1 cent change and I dropped it in the little bowl there. If he had handed me a receipt I would have put it right into my purse along with the penny.
I sent them a message, I guess that's all I can do. They had trouble getting this shop done at all; I think I may be the only shopper in this town.
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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
Doesn't it blow the notion of the mystery shop portion of the audit if you do it again after doing the reveal?
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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
Certainly it does. If the employee recognizes you and does everything right what can you do, it is the client and/or MSC that seems to think it all makes sense.
Asking for a receipt does not flag us as shoppers. It is one of those things that we think is so unusual and it really isn't. I have to ask for a receipt at my local Circle K because some of the employees will not offer it even on a credit card transaction. One of the employees was always rude and his attitude never changed after I asked.
Asking for a receipt does not flag us as shoppers. It is one of those things that we think is so unusual and it really isn't. I have to ask for a receipt at my local Circle K because some of the employees will not offer it even on a credit card transaction. One of the employees was always rude and his attitude never changed after I asked.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I hate that happened to you. Those stations for CRI will get easier with repetition. Here are a couple of suggestions for your consideration. Develop the habit of asking for a receipt on every transaction you have, whether mystery shopping or not. As a store policy, most stations do not automatically give a receipt. As I hand over the money or swipe my card, I say, "And I'll need a receipt on that, please." For the pictures (and receipts) I check off a tick list of what I need before I leave the station. Sometimes it's hard to read the pump numbers and that can be confusing, especially if you had to jump around out of order on the pumps. I made up a set of numbers from stick on house numbers and I put a number on the pad at the bottom of each pump. They've never objected to my propped up house number. It's much easier to see, especially in the camera.
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
i always pay for both inside and get both receipts after reveal. They can reprint any receipt they need too.
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There are no stupid questions, but there are a lot of inquisitive idiots
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When you try to please everybody, you end up pleasing nobody
There are no stupid questions, but there are a lot of inquisitive idiots
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When you try to please everybody, you end up pleasing nobody
I thought we were supposed to pay for gas at the pump?
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
that's only for the other brand
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There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
On the CRI stations I shop in Texas, I pay at the pump but I could pay inside. The report I do asks for one receipt for both, or one receipt for each. I pay outside because I feel obvious buying $1.00 at the counter, but I've had to buy the gas inside when the pumps wouldn't take a card. Usually when I'm doing those CRI stations I have them stacked up on a route, and I don't have room for more than about $1.00 a shot in my little car.
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
I know they have a place for one receipt, but was under the impression it would be used only if a receipt could not be obtained at the pump. It certainly would be easier to pull out a card once and just have one receipt to photograph and upload.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
LisaSTL Wrote:
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> certainly would be easier to pull out a card once
> and just have one receipt to photograph and
> upload.
Not to mention a small time saver. After several that small amount of time adds up -at the pump and upload time.
I may have to rethink how I have been doing these. Have always bought separate, but if I don't have to, I'm not going to.
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> certainly would be easier to pull out a card once
> and just have one receipt to photograph and
> upload.
Not to mention a small time saver. After several that small amount of time adds up -at the pump and upload time.
I may have to rethink how I have been doing these. Have always bought separate, but if I don't have to, I'm not going to.
Bummer your first gas station shop for CRI didn't go so well, ItsASecret. Don't beat yourself up about it. I betcha more than a few of us have durfed one of these before.
One thing I have learned the hard way is to not get too worried about obtaining the employee name and description and other details when I am am doing the unrevealed part of the assignment, because I know I will be going back in anyway to present the letter of authorization and can note all that info at that point. I just concentrate on getting that receipt.
One thing I have learned the hard way is to not get too worried about obtaining the employee name and description and other details when I am am doing the unrevealed part of the assignment, because I know I will be going back in anyway to present the letter of authorization and can note all that info at that point. I just concentrate on getting that receipt.
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"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl
"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl
photograph both receipts together and upload under the one receipt option. that is what I do.
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There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
I do the same with my receipts. I use the picture of the receipts to mark the beginning of a series of pictures on my camera for each gas station shop, which comes in handy when doing multiple locations in one day.
_____________________________________________________________________________
"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl
"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl
Techman, thanks for the tip. That had occurred to me, but I was too chicken to go for it. Now I know they'll accept both of them on the same shot/scan.
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.
I take my pic of the pump receipt immediately because it serves to mark the start of a new station and it is so small I'm afraid it will get lost
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I return to my vehicle with my receipt from inside, and take a picture of it side by side with the pump receipt. This marks the start of the series of pictures for the location. Then I do the reveal, get the letter of authorization signed, and complete the rest of the audit. When done, I return to my vehicle again and staple those receipts to the bottom of the letter of authorization for safekeeping. I then take a pic of the loa to mark the end of the series of pictures for the location. This also gives me a backup pic of the receipts just in case, and helps me to remember which loa corresponds with which location. This is very helpful when doing multiple locations.
_____________________________________________________________________________
"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl
"Between stimulus and response, there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom."
~Viktor Frankl
I only take the receipts pics at the end. Sometimes I take restroom pics before getting the receipt. No sense going back in if the restroom is on the inside. time is money.
= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
Don't fret about it Secret. Email the scheduler and ask if you can reshop it. Something similar happened to me once with Cori and the gas station shops, and by the time they let me do the reshop, the fee had gone up...Yeah! Go figure...
They're allowing me to reshop it today. Should only take 15-20 minutes because the place was pristine and in good repair so I only had a couple of "no" pictures -- a damaged end rail, a dirty trash can, and a missing squeegee. Everything else was pumps. All the CC's were where they belonged and current, I have the list of the oil brands already.
I'll head out in about a half hour. Sigh. Well, I won't make THOSE mistakes again, anyway!
Maybe they'll have their nametags on today.....
I'll head out in about a half hour. Sigh. Well, I won't make THOSE mistakes again, anyway!
Maybe they'll have their nametags on today.....
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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
Way to look at the bright side! I started to wish you luck, but no need since you will do great job
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
So glad you are getting to shop it again. Should be a breeze!
IT was a breeze -- in and out in 30 minutes this time, and I had to wait for two customers to get out of the way of the pump or I would have been out even sooner.
now I just hope when I go to do the report I won't discover that one of the pictures was blurred or something like that.....
now I just hope when I go to do the report I won't discover that one of the pictures was blurred or something like that.....
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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
Take the picture of the pump from angle if there is a car in the way. As long as they can see the POP on top it is fine.
And you should set your camera to 3 second review so you can see if the picture is blurred right then and there...
And you should set your camera to 3 second review so you can see if the picture is blurred right then and there...
= + = + = + = + = + = + = + = + = + = + = +
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
There are no stupid questions, but there are a lot of inquisitive idiots
==--==--==--==--==--==--==--==--==--==
When you try to please everybody, you end up pleasing nobody
WOW, so many good tips! I love the side by side receipts in one pic. Who knew? I know that not everyone has a lap top. I do & it is a time saver for me. I upload the pics after each shop, name a file for them, as well as put a name to each pic. LOA, CURB, NO CAN POP, etc... When I do 13 or 14 shops everything is ready to go into the report. Because I don't see the seasoned shoppers doing it this way, I am wondering if I am doing it wrong. I spend an extra 3-5 minutes on the lot. This also assures me I have all the pics I need, and they are good shots.
If there are cars in the way, I'll take all the other pump photos and then start recording the POP information, then photograph and record any deficiencies so that it keeps me around the pumps and I can step in to get the photo before another car pulls forward. I also put a check mark in the margin next to each pump number on the pumps page of the report so that I know which ones I'm still waiting to get. If after everything else is done, outside, and then inside, and I'm still waiting on a pump, then I'll take it from an angle and document it. An editor should be able to see it's legit because the vehicle would have had to have been there my whole visit and thus would appear in the overall photo.
Taking the photo of receipts right before the reveal both marks the start of the series and ensures the presence of both receipts.
I'm really glad Secret got the re-do. Good job, CORI.
Taking the photo of receipts right before the reveal both marks the start of the series and ensures the presence of both receipts.
I'm really glad Secret got the re-do. Good job, CORI.
Now I can't upload the new receipts. The reset the report but didn't strip out yesterday's receipt.
I emailed the person who allowed me to do the re-shop and sent her pics of the receipts and also contacted them through the site. Don't know what else to do.
The last car that was in the way was pulling a trailer. After she was done pumping her gas she gave no indication she was leaving anytime soon (passenger was in the store) but I noticed the tongue of the trailer was exactly in front of the pump so I stepped between the trailer and car and got straight-on shots that way.
I actually liked the shop -- it was pretty easy except for my own screw ups.
And today's was easier to process since I managed to get my date/time feature on the camera to work right so I didn't have to run all the pics through software to put it on there. Took less than an hour to redo the report, upload the pics, review everything THREE TIMES . . . and then wonder why it hadn't asked me for the receipts this time....
I emailed the person who allowed me to do the re-shop and sent her pics of the receipts and also contacted them through the site. Don't know what else to do.
The last car that was in the way was pulling a trailer. After she was done pumping her gas she gave no indication she was leaving anytime soon (passenger was in the store) but I noticed the tongue of the trailer was exactly in front of the pump so I stepped between the trailer and car and got straight-on shots that way.
I actually liked the shop -- it was pretty easy except for my own screw ups.
And today's was easier to process since I managed to get my date/time feature on the camera to work right so I didn't have to run all the pics through software to put it on there. Took less than an hour to redo the report, upload the pics, review everything THREE TIMES . . . and then wonder why it hadn't asked me for the receipts this time....
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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
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I pray it does not occur that the last thing I did before I died was vacuum the house or eat broccoli.
janalou Wrote:
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> WOW, so many good tips! I love the side by side
> receipts in one pic. Who knew? I know that not
> everyone has a lap top. I do & it is a time saver
> for me. I upload the pics after each shop, name a
> file for them, as well as put a name to each pic.
> LOA, CURB, NO CAN POP, etc... When I do 13 or 14
> shops everything is ready to go into the report.
> Because I don't see the seasoned shoppers doing it
> this way, I am wondering if I am doing it wrong. I
> spend an extra 3-5 minutes on the lot. This also
> assures me I have all the pics I need, and they
> are good shots.
I do that for most revealed audits. It saves me from having to worry about photo quality or missing photos. The extra 3-5 minutes on the lot is 3-5 minutes I'm not spending renaming and organizing stuff at home. The transfer and photo sorting have to be done either way, so I figure I might as well do it at the station where I can hop back out of the car if I need another photo of something.
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> WOW, so many good tips! I love the side by side
> receipts in one pic. Who knew? I know that not
> everyone has a lap top. I do & it is a time saver
> for me. I upload the pics after each shop, name a
> file for them, as well as put a name to each pic.
> LOA, CURB, NO CAN POP, etc... When I do 13 or 14
> shops everything is ready to go into the report.
> Because I don't see the seasoned shoppers doing it
> this way, I am wondering if I am doing it wrong. I
> spend an extra 3-5 minutes on the lot. This also
> assures me I have all the pics I need, and they
> are good shots.
I do that for most revealed audits. It saves me from having to worry about photo quality or missing photos. The extra 3-5 minutes on the lot is 3-5 minutes I'm not spending renaming and organizing stuff at home. The transfer and photo sorting have to be done either way, so I figure I might as well do it at the station where I can hop back out of the car if I need another photo of something.
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