I am trying to perform my very first shop with Kinesis, it's supposed to be in Spanish through the phone but every time I call they said there is noone there who speaks Spanish. What should I do? I tried to contact Kinesis already but no answer yet. Anyone has had this issue? I am freaking out because it's my first shop with them and I can't do it! Any suggestions?
There's nothing more you can do. You fire off an email to the scheduler and tell her what's happening. She'll probably ask you to complete the form with all no's or n/a's. Don't panic. It's probably why they wanted a Spanish speaking shopper, so they could find out how Spanish speaking customers were being treated.