Yes, no and maybe.
I have seen a completely awful performance morph into a very good one after three straight months of going to the same location. I saw significant improvements and new personnel.
In another instance for the same client at a different location, I have been reporting the same lights out for about two years in multiple reports with no change.
In another instance I reported a terrible bathroom - graffiti, nasty smell, unwashed floor, broken fixtures, etc.. in a locked bathroom. The report asked my likelihood to return to that location. I selected "never again."
More than 18 months later, I have not gone back. Talk about suggestive questions.
Happily shopping Rhode Island and nearby Massachusetts and Connecticut