penngirl28 Wrote:
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> ... I feel really bad that I'm shopping
> the salesman (and taking so much of his/her time)
> with no intention of actually buying anything.
While I certainly understand your discomfort (I'm not trying to argue with you OR change your mind...), I have come to the other conclusion. Someone wants to know how that employee is performing, and is willing to pay another company to perform mystery shops. Sure, it is possible that a "no-brainer" sales customer could walk in 5 minutes after you engage with your saleswoman, so she loses what would otherwise have been her sale in the rotation. I mentally worked my way through that issue many moons ago, under the heading, "It's not personal. It's business." Picked up that gem on these pages, by the way! :-)
I realized just how settled the issue had become for me about two weeks ago during a bank shop, when my teller called the banker about 15 seconds before a paying customer, who also needed the banker, was done at the next teller window--so she had to wait while I did my thing. I felt a twinge for her as I recognized the conflict, and briefly (1.346 seconds by my digital timer-equipped smartphone that does NOT have Geoverify) considered stepping aside and allowing the lady to go first. I went ahead with the shop instead.
I applaud your empathy for the salesman. MS'ing can grind empathy out of you if you don't fight to keep it.
On the other hand, late last year I did a new car shop with a saleswoman who hit the ball out of the park. She talked every time she should have, and didn't cross the line into annoying chatter or overt salesmanship. After the first few minutes of technical discussions, we made some small talk for the rest of the drive, and I really enjoyed the shop. Assuming we could agree on a reasonable price, I would not have hesitated to actually buy from her if I was in the market, and it was easy to write the report, as she solidly hit every metric. Two days later I had a voicemail from her (yikes!) saying she assumed I was her mystery shopper and that she appreciated the positive report.
We provide a service to the company that pays for the MS, and secondly, for those employees who care about their performance, we give them feedback. Sometimes that feedback is painful, other times, it can be a boost to their morale.
That's why I don't stress anymore about taking up someone's time that might otherwise be generating revenue.
For everyone reading, I hope the next few weeks give you LOTS of reasons to smile...
"If a train station is where trains stop, what are workstations for?"