1. Forums
  2. Mystery Shopping Discussion

Costco Rep talked about Mystery Shoppers!

April 11, 2014 09:31PM
I was not performing a shop but about an hour ago I had a Costco window rep over to measure our windows. She started talking to me about the vendors Costco signs contracts with and how some have been "stealing" clients and doing a no-no - not her company but water heater ones in particular.
She mentioned that Costco hires Mystery Shoppers from within to perform shops on all the vendors to make sure they are adhering to the rules!

Stupid me, but right then I said "OHH IM A MYSTERY SHOPPER!" Her eyes got HUGE and I then realized she probably thought I was shopping her. Haha. Obviously my name on this forum says it all. Sometimes I can't remain secret lol. I told her not to worry that I wasn't working. Lol

I want to shop Costco!
Do any of you know if that is true if Costco hired within for their shoppers or do they go through an MSC?

IamAMYsteryshopper
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

April 11, 2014 10:10PM
I'm not a mystery shopper - I'm a marketing research representative.
Reply
April 11, 2014 10:20PM
LIJake Wrote:
-------------------------------------------------------
> I'm not a mystery shopper - I'm a marketing
> research representative.


I'm a Customer Service Evaluation Specialist :-)

****************


Motivation increases when we assume large responsibilities with a short deadline.
Reply
April 11, 2014 11:07PM
There are regular shops for Costco, but the ones I've seen only pay $12 and require you to evaluate 3 or 4 demo vendors within the store in one visit.

Part-Time shopper in Los Angeles County, California
Reply
April 11, 2014 11:12PM
Three demos and easy peazy, biker.

(heart)

I intend to live forever. So far, so good.
Reply
April 12, 2014 12:23AM
Service Quality Auditor.
Sometimes I say "Auditor... but not from the IRS, so don't worry."

______________________________________________________________________
Seriously, nobody cares that you're offended.
Reply
April 12, 2014 12:59AM
There are also some for Costco that are evaluating the vendor that provides the wireless sales.

Shopping across Indiana but mostly around Indianapolis.
Reply
April 12, 2014 02:29AM
lbw1000 Wrote:
-------------------------------------------------------
> There are also some for Costco that are evaluating
> the vendor that provides the wireless sales.


I've seen those for cell phones and LG at Sams Club but haven't seen .........actually I lied!! I remember seeing something for a Costco down the street from me but it was for LG. Never mind. All this heat is making me forget stuff!! Lol

IamAMYsteryshopper
Reply
April 12, 2014 06:08AM
I have the ones for Costco demos & phones. Would love it if it were Sam's, they are just up my street!
Reply
April 12, 2014 09:04AM
I've done the cell phone kiosk ones in Costco, also the one for their floral stand. I like the flower one, the phone one NO. Except for the one where you just 'observe' the action going on at the cell phone kiosk. It's difficult to just linger in the area for fifteen whole minutes without looking like a weirdo, though. smiling smiley I would give the ones where you evaluate the sample people, though, if I could find it! smiling smiley

Practitioner of the Nerdly Arts.
Reply
April 12, 2014 12:29PM
I always try to do a vendor shop when I go to Costco about once a month. The fact that they are so easy, the report is a snap, and that I am going anyway, makes up for the low fees. AND, those shops more than pay for my annual membership, with plenty left over to buy bargain paper and SD cards for my business.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
Reply
April 12, 2014 12:38PM
I've done the wireless retailer one and it's easy. My first one was observation only. I don't think I've ever looked so long at socks and books, but I pulled it off. It helps to have someone with you. The second was an interaction. That was easy and I learned a bit about smart phones, which I want to buy soon. Easy shops to do. smiling smiley
Reply
April 12, 2014 12:55PM
IamAMYsteryshopper..............Nice to meet you, Amy smiling smiley
Reply
April 12, 2014 04:33PM
CotePony Wrote:
-------------------------------------------------------
> IamAMYsteryshopper..............Nice to meet you,
> Amy smiling smiley


Ahh you figured out my code! Lol winking smiley

IamAMYsteryshopper
Reply
April 12, 2014 10:23PM
Costco has the food demo shops, cell shops and outside "touring vendor" shops, all done by different msc.
Reply
April 13, 2014 01:24AM
I've seen people in Costco who looked like they were mystery shopping the store...singles several times and also twice a couple. They had long lists they were consulting and picking things off shelves and reading labels carefully. Several times the male came over to the female and consulted. It did not look like a regular real shopper just buying for a crowd, especially since there was nothing in their basket. And they were not doing anything revealed as they were definitely trying to "hide" what they were doing. I almost approached them the last time (different people each time) but decided not to scare them by asking if they were mystery shopping and I certainly did not want to reveal that I am a mystery shopper and therefore the recognition. They could have been insiders employed by the company directly. I guess I will never know.
Reply
April 13, 2014 01:58AM
I've done the cell phone personal interactions and observations, the demo evals and a printer/notebook outside sales rep eval at Costco. I wish there was a customer service eval for the Customer Service desk. I had a crappy experience when I joined in February.

I wish Costco had later hours, too. Who closes at 6 pm on a Saturday?
Reply
Sorry, only registered users may post in this forum.

Click here to login