Scheduler will not give me the information I need to complete a shop and today is the deadline. I refuse to do it, but cannot find how to cancel it. What should I do?

The instructions I got for this shop, which seems to be a competitor shop for a variety of television shopping networks, told me I'd have to watch for a specific item and make an order, and that it would be done in "Anytown, NY", which I assumed would mean "any town in the state of New York", where I live. I was assigned the shop on the 4th, and it's due by the 10th. I never confirmed the shop (actually, three, identical shops) and sent the scheduler an email immediately because I was missing a lot of information- the guidelines are very sparse and I cannot look at the actual questions on the report until I confirm the shop. I got an email back from her on the 8th which did not answer all of my questions, so I sent her another contact request. It is now the 10th and I have yet to have all of my questions answered. I refuse to lay out a minimum of $150 for this shop and risk not having it reimbursed because the scheduler has not given me the information I need, but I cannot see any way to actually cancel the shop, though I never confirmed acceptance of it.

What would you do in my position?

Edited 1 time(s). Last edit at 08/10/2014 07:07PM by Misanthrope.

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I'm guessing that if you did not confirm it, you haven't claimed ownership and therefore there's nothing to cancel. Since I don't know which MSC this is, I am just assuming it's similar to the MSCs I work with that have the "confirm" requirement. When they send you an email assigning it to you, there's always a warning that if you don't confirm it in (x amount of time), it will be assigned to another shopper.

Let's see what other members say...

(heart)

I intend to live forever. So far, so good.

stilllearning Wrote:
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> I'm guessing that if you did not confirm it, you
> haven't claimed ownership and therefore there's
> nothing to cancel. Since I don't know which MSC
> this is, I am just assuming it's similar to the
> MSCs I work with that have the "confirm"
> requirement. When they send you an email assigning
> it to you, there's always a warning that if you
> don't confirm it in (x amount of time), it will be
> assigned to another shopper.
>
> Let's see what other members say...
>
> (heart)

Yeah, but this is the assignment's due date and it's yet to be assigned to anyone else.

Is it on your own job board with the "confirm" link unclicked? Ignore it. You haven't confirmed it, so they shouldn't be expecting you to do it.

(If it's not on your own job board in any form, it's not your shop. Ignore it.)

If it is on your own job board with the confirm link no longer there, they're expecting you to do it. Send another email saying you never confirmed the job because you still had questions, and you cannot do it by the deadline since the questions were not answered. Then ignore it. I sure wouldn't do it without having all questions answered.

Keep in mind, most mid-month deadlines are goals. It's the end of month deadlines that mean anything. This is still the middle of the month. If you hadn't requested the jobs at all, they'd still be on the board and tomorrow they would extend the deadline another week. So nothing horrible is likely to happen if you don't do the jobs today.

Time to build a bigger bridge.

Edited 1 time(s). Last edit at 08/10/2014 07:45PM by dspeakes.

When there's a confirm button, there are two options. One is to confirm, and the other is that you still have questions and are not confirming the shop. Why don't you hit that button and write your concern about the shop at that point. Then, you have not confirmed and they are aware that you are not doing the shop until your question is answered.

@arcadia: That sounds like the perfect solution.

(heart)

I intend to live forever. So far, so good.

Meh. I would have just confirmed so I could read the instructions and if I didn't like it email and say take it back.

There are reasons that a body stays in motion
At the moment only demons come to mind

Not knowing which msc this is and what sort of contact you made I will share my recent experience. I had problems getting answers when using the "contact us" link within some sites which take you to a format to write a question. When a long time passed I finally just used the email address in the form and sent a regular email from my own email account to the same person and it was answered quickly.

I find that the "contact us" link does not get a response in a timely manner or a response at all. And you do not automatically have a copy of your e-mail without having to copy and paste and save to your computer. I always e-mail directly. That way I have a written trail and time and date stamps. I have had to resort to this type of proof on more than one occasion.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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arcadia Wrote:
-------------------------------------------------------
> When there's a confirm button, there are two
> options. One is to confirm, and the other is that
> you still have questions and are not confirming
> the shop. Why don't you hit that button and write
> your concern about the shop at that point. Then,
> you have not confirmed and they are aware that you
> are not doing the shop until your question is
> answered.

That is what I've been doing. This scheduler likes to take her sweet time, and it's on her if the shop does not get completed, I suppose.

Misanthrope Wrote:
-------------------------------------------------------

> Yeah, but this is the assignment's due date and
> it's yet to be assigned to anyone else.

That sounds like the scheduler's problem; definitely not yours.

(heart)

I intend to live forever. So far, so good.

Maybe the deadline is a soft one. Keep doing what you are doing and see if they respond on Monday.

Happily shopping Rhode Island and nearby Massachusetts and Connecticut

I would do exactly what you have done. No way I would risk $150 either on a shop that could end up rejected because you couldn't get some answers.

Not all schedulers answer emails over the weekend so you may get a response today.

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Scheduler will not give me the information I need to complete a shop and today is the deadline. I refuse to do it, but cannot find how to cancel it. What should I do?

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