Hi All,
Here is what I have found out, in case anyone is interested. The original thread of "Scheduler of the Year" sparked quite a lot of excitement in my team. I mean.. really, how often do schedulers get recognized?
So, a few (I'm sure you can tell which) of my team members changed their signature lines to read something like the following:
"Please nominate me for Scheduler of the Year at [
www.mysteryshopforum.com];
Apparently, a lot of their shoppers thought it was worth it to do so. I think it is quite flattering, and I have to say that it did make those team members feel good that enough shoppers actually read that in their signature lines and took the time to write flattering comments. I am proud of each of them, and I am saddened to read all of the negativity here about KSS team members that have been with KSS for 3 to 13 years that have worked VERY hard to establish their reputations with their shoppers!
You will notice, of course, that NO ONE has nominated me. I guess I'm just infamous that way.
We are NOT stuffing the ballot box by creating fake shopper names as it seems that some people may be implying. - I am sure Jacob can see that all of the users have unique IP addresses and can quell those rumors. If any of my staff has done anything like that, I would like to know about it and will address it and make sure it does not happen again.
However we ARE the largest, oldest, and best scheduling company in the industry, so we are driving more traffic to this site, which I would think is a GOOD thing for everyone, especially our shoppers since there is a wealth of knowledge to be had here.
I don't think it's unreasonable to see 15 or 20 comments about my team considering we schedule just over 1 million shops per year. Our database has over 700,000 shoppers, so 20 comments is actually a teeny tiny showing. I am hoping that there will be a lot more before this contest ends! I'd like to see all of our schedulers recognized, as I'm sure every other company in this business would too! It's tough work being a scheduler!
But whether shoppers acknowledge them or not, I know that I have the best team in the business and I am incredibly proud of all of them. I am in awe every day when I go to work and get to work with such awesome, fun, hard working people. It's truly a privilege.
Please feel free to email me directly with any concerns that you have. I'm always available for our shoppers!
Lorri Kern
CEO
KSS International, Inc.