1. Forums
  2. Mystery Shopping Discussion

VENTING: A note to schedulers

November 03, 2014 04:16PM
dixiewhiskey Wrote:
-------------------------------------------------------
> I wish there was a Schedulers section on the site
> so I can gripe about the things Shoppers have done
> that grind my gears. I actively mention some of
> the feedback here to my employer but it would be
> awesome to share our side of things. E.g when a
> Shopper tries to weasel a higher shop fee after
> they've completed the shop or when they lie saying
> you never educated them about an assignment :/

I'd love to hear it! As a shopper, it'd definitely raise my morale to hear about all the things that I haven't done, and it'd teach me how and why some things that I hadn't even thought about might be irritating.
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

More About Schedulers
November 03, 2014 06:47PM
Seattleshop-

We have four schedulers total that work in office. I will make sure to let the scheduler who sent that email know he must be more clear in subject lines. We are still on boarding him so this feedback is helpful so he is properly trained. As for the 1-2 hours away , as I stated before we are working with the technology given to us. We try our best to really pair the shops that are close by using our SASSIE system and google maps. We are not familiar with the traffic of your area . If all the shops are in Seattle we will just send one large mass email out to hit everyone instead of several small emails. This is the best way for us to complete our jobs properly.

Jolaine Otey
North Fork Research
Scheduler

Edited 1 time(s). Last edit at 11/03/2014 06:48PM by JOTEY.
Reply
November 03, 2014 06:59PM
>
> I love you and appreciate you Jolaine. I wish you
> would offer something different than Italian Subs
> as I would work for your fees plus food if the
> food was better. The other convenience store shop
> needs its own questions as they do not have the
> same items like coffee timers and live deli
> clerks. Maybe you would not have to work so hard
> if you mention this to your clients.



Thank you so much for the great feedback. I appreciate all my mystery shoppers especially with this client . I was just in a meeting with this client recently and brought up that the food item would need to be changed more frequently . This month will feature a new sub. The client requests the same survey for the other convenience stores as they are the ones paying to get them shopped so they can have comparable data. The client as well as I know all the convenience stores are not the same and have different features but for the purpose of the competitive shop the report must remain the same.

Jolaine Otey
North Fork Research
Scheduler
jotey@northforkresearch.com
Reply
November 21, 2014 04:25PM
I don't understand why they don't realize that we read NONE of their emails when they make our inbox look like this: [tinypic.com]

I think that Sassie is a deeply flawed piece of software. I wonder how much shop companies pay to license this product that doesn't serve their needs.
Reply
Sorry, only registered users may post in this forum.

Click here to login