"expanding" phone shops

I have mentioned this before and I finally decided to do one again. I thought maybe I had been over tired and maybe it was not as bad as I had thought. This time, I did one of the phone shops and looked at the report. How simple. Eight questions. I answered four of them and hit submit. Six oops. I answered five and hit submit. One opps. ALMOST DONE! I answered the one and then I had 19.

Each time, I answered four questions and hit submit. The number of "oops" that I had after each time varied greatly.

19, 17, 17, 14, 11, 21, 20, 17, 13, 11, 11, 8, 4, 12, 8, 16, 12, 8, 4

Finall, I got them all and then counted. The simple form with eight questions had over 99.

PLEASE - Just put the 99 so I know what I am in for. Each time I think I am getting closer and jump back a step or two I just get frustrated.

Maybe now that I know it's 99.

Sorry - just needed to vent.

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More About Phone Shops

Damn, I fell your pain.

Happily shopping Rhode Island and nearby Massachusetts and Connecticut

gfk?

Time to build a bigger bridge.

I would have stopped the shop and wrote the company off if they advertised the shop as 8 questions. They breached the contract if they stated it as such.

Ridiculous!

that would just drive me nuts.

Woooooooah - what was the pay - 1.75?

@scanman1 wrote:

I would have stopped the shop and wrote the company off if they advertised the shop as 8 questions. They breached the contract if they stated it as such.

This is why i asked if it was GfK. They tell you to click a certain link to see the *whole* report. What shows on the page originally is just the first few questions. Depending on how you answer those questions, other questions appear, and depending on those answers, still others. Only by clicking the link they tell you to click to see the whole report (instead of assuming what you're looking at is the full report, which would be true for pretty much any other MSC) will you have known there were 99 questions.

I doubt they "advertised" the shop as 8 questions; I think this was a conclusion reached by the shopper who didn't realize he was looking at the wrong version of the report.

Time to build a bigger bridge.

This is why I love my funeral home shops. There are hardly any questions and they rely on the recorded call. I hate when some phone shops have the recorded call, but still want you to write out the entire call.

I don't think the OP was referring to a "make a phone call shop", but rather to a go to a cell phone call shop. If it is indeed GfK, then they make it very clear that there will be additional questions, and they tell you how to view all of them in advance of doing the shop. It didn't need to be a surprise. I do these frequently. Most of the 99 (the actual number will vary since they are very good at using skip logic in their reports) questions are radio buttons that are quick and easy to answer.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

There is another way they could design the forms. Instead of expanding they could collapse. That way you see all the potential questions right away. Service Evaluation Concepts always did it that way and believe me, it is much more fun to see sections go away.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

If you click the link they give you, you see all the questions that there could be. Then you only see the ones that are relevant when you do the report on line.

Time to build a bigger bridge.

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"expanding" phone shops

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