Tabitha from Bare International here, it is that wonderful time of the month again.... Payment Processing Time. This is the time when we begin processing payments to our loyal and hard worker shoppers. This is also a time for a great many questions to pop up in my inbox. I am always more than happy to help and in that spirit of helping, I thought, why not share some general information with you all here to address the most common questions I receive. And so for your viewing and discussing pleasure... I give you a payment FAQ
Q. I just received notice of payments via email for two assignments. However, I had $4 of expenses for parking at the above evaluation. I sent the receipt via email right after sending in the report. Can you please add this to my payment?
A. I see that your question pertains to a specific shop and the reimbursements involved for parking.
Please log in to your account on our website and reference your Shopper Log. In the "Actions" column you will see a link titled "comments".
These comments are direct from the shop posting and should include a statement of maximum reimbursement and which reimbursements are permitted.
Should you still have questions after researching this, please reach out to your project manager directly in follow up.
You can access your project manager's email address using the "Help/Contact" link in the same "Actions" column.
..... the above scenario happens with many different nuances and in regard to many different shops. Sometimes it is questions about additional expenses being reimbursed, sometimes it is a discrepancy in the reimbursement amount or even the fee amount. We are always happy to look into these matters and address them. Your project manager for the specific shop will always be your most efficient point of contact for matters of this kind.
Q. I just received notice of payments via email, it says I will receive a check, but I have recently moved and my address has changed.
A. I am more than happy to attempt to catch your check prior to it leaving our office for the general USPS delivery system, please reply with your first and last name/your current and correct address/and also take a moment to update your address within our system. Changes to our system can take up to 25 days to process, so it is imperative that you make changes as soon as possible so that they have time to take effect prior to your next payment processing.
....this scenario occurs more often then one might think. Sometimes we humans are transient and our addresses may change; it is important to realize the turn around time involved in updating information within our system. It is a big system with much to track and update, 25 days is the time frame one should allow when changing an address and also banking details.... speaking of banking details.....
Q. Still getting paid by check. Updated several months ago for direct deposit. Can you see what the issue may be?
A. Certainly, I am happy to look this up. If there were more than 25 days between the time you set up your banking details and the pay processing period, and your banking details are correct and complete in our system you should not be seeing any issues. Also, keep in mind that payments over $500 are payable only by paper check per company policy. I am happy to look into your account and trouble shoot this for you. You can also feel free to dial Bare directly and ask us to verify your banking details for you. Never send routing/checking numbers via email for verification for security reasons.
For now, I leave you with these three common questions and the address to our FAQ page which is a great resource for many a question a shopper may have [www.bareinternational.com]
I am happy to further discuss/clarify if need be within the forum and will be following the topic. I am also always more than happy to assist via email and will share my email at the close of this post. Many thanks to this wonderful forum for creating a supportive and educational environment for shoppers!
All the best,
Office Manager Bare International
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