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GFK company specific certification test

August 01, 2015 05:19AM
Hello, I have been mystery shopping for about two months now and have passed all my certification tests with the 18 companies I joined and also passed all my job specific tests for each assignment I have done with no problems at all. Tonight I just took a test for GFK and found a couple of the questions confusing and not really explained in the guidelines. So, I failed the short quiz...only 8 questions by missing one question after three attempts and am now told I cannot take it again. It's Friday night and the job is Sunday...I sent a help me question to the pop up box that I assume will contact my scheduler...??? This is only the second job I have been accepted to do with them. Will they take the job off my schedule so I am not accountable for it or will they contact me and let me try again...I am confused. Thanks if you have any advise for me! :-)

Edited 1 time(s). Last edit at 08/01/2015 05:20AM by Fitnessfairy.
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More Discussions About GFK Mystery Shopping (All Companies)
More About Certification
August 01, 2015 05:29AM
You know what? I remember a scheduler emailing me about a shop but told me that I would have to pass a test to be qualified to do it. Since that would have been my first shop for that MSC, she told to contact her if I failed the test because she could do something. Fortunately, I passed it and I did not have to contact her about it. So, maybe if you contact your scheduler, she would be able to arrange something. Good luck!
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August 01, 2015 07:20PM
Thanks, Rising horizon, I clicked on the button last night to contact them , but I guess they don't see weekend communication until Monday. Hopefully, when I do hear from them, we can get it resolved. Meanwhile, I won't go to the assignment on Sunday as they say they won't pay you if you don't pass the test!
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August 01, 2015 07:35PM
If you have an email about the shop, you may have the schedulers email address. If that is the case I would email him or her, they can help you get the test corrected. One scheduler told me to screenshot the test so that she could see which questions I missed and help me through it, and not to do the third attempt before that.
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August 01, 2015 08:07PM
On nearly all the Gfk tests you can check your answers before submitting and it gives you the answers. I wish I could remember exactly what it says but it's the button on the left at the bottom when you get done with the test.
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August 01, 2015 08:42PM
Do you have your schedulers phone number? I called last time something like that happened to me and they can reset the test so that you can take it again if you have reached your maximum.
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