From a scheduler's point

I'm obviously up way too late to even think about posting this… LOL But anyway. I know that shoppers have ASAP questions that need to be answered, etc. However, I'm feeling like shoppers feel like I should be at my computer 24/7 to answer emails, calls, and texts. I am a parent like so many others and my children have kickboxing, choir, etc that I am a taxi for. .m I haven't been able to cook dinner for my family 3 times this week due to work. Weird for a work at home mom. Right?

I know most shoppers do NOT expect a reply immediately but there are some whom I get emails from 4-5 times in the middle of the night bc I didn't respond to their first email at 2 am when they sent it. Also when I wake and have close to 100 emails (TRUTH!) to respond to and a shopper gets mad bc I didn't respond to theirs within 5 minutes of them sending it.

I know that no one here has a resolution. I just needed to let it out. I DO love what I do, but just wish others could realize that scheduler's are human too. :/

Ok. Sorry for the rant. sad smiley. I'm sure others have their input good/bad on what I have said.

Deva Roberts
Director of Operations
shoppers@acemysteryshopping.com
ACE Mystery Shopping
[ace.shopmetrics.com]
[acemysteryshopping.com]

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