Hurry up, Editors!

I did a shop last week that is still waiting to be reviewed. Tomorrow I am going on vacation for over a week, so I will essentially be unreachable. Of course, this is a shop that veered wildly off-script-- It was literally over and I was being checked out in a hurry- before we had done almost any of the scenario. I couldn't really say, "Oh, by the way, can I now sign the permission paperwork you never discussed, for the work you already did?" I was expecting questions, and I have been stalking the shop log and my email. This is a company known for its pattern of ignoring any emails for help. They have 12 hours to figure it out!

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I often have shops that don't get reviewed for quite some time. It is a problem when leaving on vacation.

When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.
Alexander Den Heijer

Maybe the MSC's guidelines require the shopper to be available for follow-up questions for 24, 36, 48, 60 . . . hours? If so, you should be in the clear. If not, consider emailing the scheduler advising her of your concern and your upcoming unavailability.

Yeah, i thought i had allowed enough cushion time for any revisions... I guess it can't hurt to have an email to them on the record, even if it doesn't get read or replied to. Thanks for the input!

Enjoy your vacation!

Still sitting there. Oh well, time to go to Hawaii!... Aloha, Felicia!

@Threemom wrote:

Still sitting there. Oh well, time to go to Hawaii!... Aloha, Felicia!

Have a great time!

I don't understand, though, since you knew you were leaving on vacation this week, why you didn't e-mail your scheduler immediately after submitting your report to let her know well ahead of time that your availability was going to be limited after a certain date.

Sometimes reports don't get edited in the typical timeframe (as I'm finding out this week!), so I think it's always better to be "safe than sorry." Maybe they could have pushed your report forward, or decided to live without being able to contact you if the review was done while you're away?

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

I did 17 gas shops this weekend, and keep checking back to see them taken off the to-edit list, one by one. Two were a relief because I was losing daylight and was really pushing it to get good photos. Off the "current shops" list… *whew*

It's all good! No questions bounced back, and received nice comments (no score though?). Psheww, I was worried because the shop turned out so weird!

It certainly is a nice feeling when the shops are edited and you actually get notification in email. I have one shop where the reports have been finalized within a few hours. That always amazes me. Sometimes there are the laggers. I don't worry about it a whole lot. Guidelines often tell you how long you need to be 'available'. I have had a couple where it's been close. I've always just sent an email. No replies, but I feel I'm covered that way.

I have finished writing a report at 2:00 AM and get an email stating it was sent off to the customer at 2:30 AM.

I have also had a report that was 99% done and I saved yet did not submit it and took a 20 minute break to make a snack. I came back and the editor was impatient and read it and decided it was done enough and started to edit it. They changed some sentence flow and cut and pasted a few sentences from one box to another. At that point, I just hit submit. If they are messing with it, I'm done. Must have been the last shop they were waiting to edit that night. This MSC does not give a public shop grade, yet it was accepted with the standard "form" good job email reply.

Whaaat? I had no idea they could see it before it was submitted.

Oh yes! I was working on a report a couple of weeks ago. It was a phone call shop. I had to try three times to reach a live associate. As I was waiting for the call to answer, I started writing short hand notes to my self, to later convert into paragraph form. I did not reach the target, but DID receive an email from the scheduler stating that my report was incomplete. I had to remind them it was not due yet, and I was still attempting to reach my target.

I've sometimes wondered if they could track my revisions. Like when I've debated whether to include something that happened, then decided to delete it. Maybe that's why they get backed up on finalizing reports... they're too busy monitoring.

@Threemom wrote:

I've sometimes wondered if they could track my revisions. Like when I've debated whether to include something that happened, then decided to delete it. Maybe that's why they get backed up on finalizing reports... they're too busy monitoring.

I highly doubt that. I have had whole paragraphs disappear and then have the shop kicked back to me asking for the missing information in that paragraph in the report. I'm going to step out on a limb and say the editor was moving too quickly with the cut and paste and lost a chunk of my narrative.

When this happened last time, I attached the saved and submitted "print to .PDF" of the report to the email and CC: the owner of the MSC and asked the editor to look at the attached report and reply with the reason why the paragraph detailing the information requested was deleted?

I did not get a reply, nor did I touch the report that was opened back to me. It was closed with a score of 10 and no response from the editor two hours later when I checked it.

Edited 1 time(s). Last edit at 11/26/2015 03:07AM by scanman1.

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