I had a shop during which I experienced something frightening, although nobody was hurt as far as I know. The report for the shop seems to stress that they want accurate but slightly vague details, as certain information would identify me as a shopper. I filled out the report as much as I could and sent an e-mail to the scheduler, asking how the mystery shopping company would prefer that I enter the rest of the report. It is now closing in on the 24-hour mark, the shop is already technically overdue, I have never worked with this scheduler in the past, and I am concerned that the shop will simply be excluded and I will not be paid. I'm also concerned that the client may not receive potentially important information because of this. Any suggestions, fellow mystery shoppers...? Thanks in advance.....
It depends on the company and whether the system is designed to drop shops or the shop would need to be manually removed. If you are afraid it will drop, submit the report as is while continuing to reach out to the scheduler or whoever else you can at the company. I don't know what you mean by closing in on the 24 hour mark. Usually 24 hours will work out to be late the following night, so midnight tonight. Maybe give the MSC through the close of business today to respond before submitting.