Five Guys Screening questions
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Yes!
I answered them the same as I always have. Yes to all the "I understand" questions, and no to the previous employment and medical condition questions.
Now I'm ineligible based on my answers. I even backed up and looked at the questions. Nothing new, no trick questions.
Any one else have this happen?
It happened last night. Today, I was eligible again and grabbed a Five Guys. I thought I had answered all the questions correctly last night. But even so, I think there was an error on their end because it said I could not shop for a certain period of time for any Five Guys because I answered the question(s) wrong. But yet, the next day I was able to.... I don't think it was you.
Sadly, this is because shoppers say they checked the restroom, when they didn't. Shoppers say they stayed 15 minutes after the food was ready and they didn't. Shoppers said they stayed near the front to hear their number called and they didn't.
I went to Five Guys the other day. I had to go 30 mins before closing. A hassle but I did it. Anyway, now when you fill out the form for them, at the end of the report they have a sentence that says something about if this is information is not correct, they will sue you in civil court. I was honest and did as they asked, but that just hit a nerve with me. Not sure I will go see them again.
If the store does not have a shopper paying attention and doing the required checks, it hurts the store's score when a shopper says, "There were no managers ( gray/white shirts) It took 20 minutes for my burger." (shopper was in restroom when her number was called or was talking on her call phone).
If you do the shop by the guidelines, you should never worry about being civilly prosecuted for falsifying a report, that a client has paid you for doing.
...
Maybe they just want to see who's determined to shop Five Guys before they let you pass the screening!
You gotta really want it.
Shopper in California's Bay Area
You gotta really want it.
Exactly!
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
Or even worse, eating at Five Guys at 9:30 PM at night!
I hate the fact that I have to schedule Five Guys so far in advance. I'm going to go have a 1 1/4 lb Maine lobster dinner tomorrow and then go to Five Guys for lunch the next day. Then I need to go eat a Burrito and a sack of chips by the end of the week. Too much unhealthy food in too short a period of time.
Edited 1 time(s). Last edit at 02/10/2016 12:43PM by SunnyDays2.
I just knew it!
The MSC was indeed having trouble with screenings. I did the screening for a premium fee and failed it. I thought nothing about it, just figured I had not paid attention. A couple of days later, I got a call asking me to do the shop, offering a few additional dollars. I told the scheduler what had happened and he confirmed what we already figured out.
I saw it today. It's there every time. It just basically says to be honest about what you are reporting or you will be civilly prosecuted for any false reporting. This is not a big deal. Just be honest.
I don't see this message today (2/16) at the bottom of the report. Do you still see the warning? I called [MSC deleted] and hotline rep did not see the warning either.
Another poster worried about it. Why?
Mod note: MSC company name deleted
As long as there is going to be mystery shopping, you are going to have two things:
Why? How about one of the many cases of he said/she said we have with mystery shopping. Unless it is a video shop or the store shopped employs both video and audio surveillance, how exactly do you prove your honesty?
1. Shoppers who fabricate reports
2. Employees who say your report is incorrect and they "dispute" the report.
#1. A dishonest shopper will eventually be discovered.
#2. As long as employees "jobs are on the line" some of them are likely to dispute your report. It's part of the business as a mystery shopper, that your report "could be" contested. (I realize video is harder to dispute, if not impossible).I have not performed video shops so I can't quote on the % of them disputed.
As shoppers, we have all likely had at least one shop disputed or a report contested. Just stand by what you reported. For example purposes, I have always been paid after a dispute. (out of 4,000 shops, I think 3 were disputed) The key is to be highly aware of your surroundings because I have had "odd questions" asked of me, (I suppose to prove I was there).
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