In a number of years of shopping, I have yet to run into a scheduler who wasn't reasonable, not only on rescheduling, but on weather induced cancellations and emergencies. I love my schedulers, and they've taken very good care of me. Of course, I develop close relationships with them, which also results on getting some premium jobs (actually, a lot of premium jobs). I think the friendliness and responsiveness of schedulers is directly related to how reliable the shopper is as a matter of course. Even in some bizarre cases, and we had one recently where in one week, my car was sideswiped in a hit and run, and major gale force thunderstorms wiped out our road, essentially sticking it to us for a week, the schedulers from multiple companies not only reworked everything I asked for and cancelled without penalty those which I couldn't, but two of them even rescheduled with an added bonus t help out the lost time situation. I'm a Silver and IC-Pro Shopper with about 3900 shops.