@catgrannyof5 wrote:
In my experience, liddlekiddle, perhaps you should have texted or email your cancellation. That way, you have written proof of your cancellation. You only asked to cancel your app verbally. I found that some MSC are really anal about the communications regarding anything about their shops so it would be best to have some form of written statements to back up your end of communication.
@liddlekiddle wrote:
Concurrent to this I applied for a smart phone coupon shop for the same day. The scheduler emailed me and said she wanted to package the easy, fast coupon shop with a valet shop in a downtown location with a $40. outlay. I declined and said cancel my app on the coupon shop.
@catgrannyof5 wrote:
In my experience, liddlekiddle, perhaps you should have texted or email your cancellation. That way, you have written proof of your cancellation. You only asked to cancel your app verbally. I found that some MSC are really anal about the communications regarding anything about their shops so it would be best to have some form of written statements to back up your end of communication.
@Tarantado wrote:
@jay225 wrote:
100% sounds vindictive to me, but you messed up by not cancelling the app yourself.
I disagree. The note to cancel was sent to the scheduler: "I declined and said cancel my app on the coupon shop." liddlekiddle should not have been given a citation for the scheduler slipping up and assigning the shop mistakenly, if that's how it all went down...
@jay225 wrote:
it's for the shopper to cancel the shop in my opinion, not the scheduler. the scheduler has a lot of shoppers to deal with, plus they're already most likely annoyed by seeing you wanting to cancel, so it'd be easy for them to pretend they never saw it.
@liddlekiddle wrote:
Concurrent to this I applied for a smart phone coupon shop for the same day. The scheduler emailed me and said she wanted to package the easy, fast coupon shop with a valet shop in a downtown location with a $40. outlay. I declined and said cancel my app on the coupon shop.
@SteveSoCal wrote:
I have to disagree. These are schedulers. Assigning and removing shops is their job. Working with shoppers and building good relationships with shoppers to get assignments completed is the best way to go about their job.
If the scheduler changed the parameters of the assignment by including another shop, and the new parameters were declined by the shopper, then they should be understanding and remove the request.
@roflwofl wrote:
reply----------- I would contact the scheduler by all means, email, help desk, shop input, telephone, whatever. If I get a citation, I would go higher. I used to just deactivate, but I believe most schedulers are fair and not mean-spirited.@jay225 wrote:
I'm looking for personal shopper input and opinions here. (rolfwolf)
risinghorizon:
First, I fully agree with SteveSoCal. The scheduler was told by OP and she should have cancelled it. She could not be including another shop at will. Because she did not cancel it, the onus was on her to let the buck stop with her. She was the one who changed the shop parameters.
The shopper has every right to not accept her new job offer.
How often do you check your business/MS e-mail? reply --------------- Every day, if possible but usually in the wee hours.
How far in advance do you expect to be notified of a shop? reply----- At least a day or so, depending on the type of shop.
Do you routinely check your MS e-mail looking for shops after 7 p.m. at night? reply ------ No. Only when I have free days ahead.
If you opened your e-mail Friday some time after 7:45 p.m. and saw that a scheduler had assigned you a shop that was due at midnight, what would you do? reply-------------------------------------------------------------- I would definitely email the scheduler and express what I felt per what I said in my previous post. No way would I go running around completing a shop near midnight.
If you did not open your e-mail after 5 p.m. on Friday because you had social plans, and you discovered the next morning that a shop had been assigned and was now late, what would you do?
But it is time-consuming and would really taxed my patience. I would be wary of dealing with that scheduler again.
Edited for clarification. Replies are by risinghorizon
Edited 1 time(s). Last edit at 04/10/2016 05:43PM by risinghorizon.
@SunnyDays2 wrote:
I have performed over 50 shops for RBG and have always been treated fair and paid for the assignments. I have a solid consistent 10 with them. I hope you don't give up. Just like with any profession you can have a bad scheduler but thankfully I have not encountered one with this company. I sure miss their shops with the cinnamon butter on the rolls!
I have not seen these delicious to die for shops in over a year! sigh...@risinghorizon wrote:
@SunnyDays2 wrote:
I have performed over 50 shops for RBG and have always been treated fair and paid for the assignments. I have a solid consistent 10 with them. I hope you don't give up. Just like with any profession you can have a bad scheduler but thankfully I have not encountered one with this company. I sure miss their shops with the cinnamon butter on the rolls!
Oh no! You mean they are gone? I used to do them because my son like them a lot. And the shop was too easy to do.
@roflwofl wrote:
@jay225 wrote:
it's for the shopper to cancel the shop in my opinion, not the scheduler. the scheduler has a lot of shoppers to deal with, plus they're already most likely annoyed by seeing you wanting to cancel, so it'd be easy for them to pretend they never saw it.
I totally agree with you. No question that the shopper should have cancelled the shop herself.
In this particular situation, though, the shop was assigned to her at 7:45 p.m. on a Friday night and completing the report by midnight that same night was mandatory. When she e-mailed Tracy the next morning to apologize for not seeing the e-mail, Tracy gave her a citation. Is that reasonable?
I'm looking for personal shopper input and opinions here.
How often do you check your business/MS e-mail?
How far in advance do you expect to be notified of a shop?
Do you routinely check your MS e-mail looking for shops after 7 p.m. at night?
If you opened your e-mail Friday some time after 7:45 p.m. and saw that a scheduler had assigned you a shop that was due at midnight, what would you do?
If you did not open your e-mail after 5 p.m. on Friday because you had social plans, and you discovered the next morning that a shop had been assigned and was now late, what would you do?
@SunnyDays2 wrote:
I have not seen these delicious to die for shops in over a year! sigh...@risinghorizon wrote:
@SunnyDays2 wrote:
I have performed over 50 shops for RBG and have always been treated fair and paid for the assignments. I have a solid consistent 10 with them. I hope you don't give up. Just like with any profession you can have a bad scheduler but thankfully I have not encountered one with this company. I sure miss their shops with the cinnamon butter on the rolls!
Oh no! You mean they are gone? I used to do them because my son like them a lot. And the shop was too easy to do.
* Several times a day between 9-7. Rarely after 7 pm unless I'm entering a long narrative and need a break.@roflwofl wrote:
How often do you check your business/MS e-mail?
How far in advance do you expect to be notified of a shop?
Do you routinely check your MS e-mail looking for shops after 7 p.m. at night?
If you opened your e-mail Friday some time after 7:45 p.m. and saw that a scheduler had assigned you a shop that was due at midnight, what would you do?
If you did not open your e-mail after 5 p.m. on Friday because you had social plans, and you discovered the next morning that a shop had been assigned and was now late, what would you do?
@kimmiemae wrote:
They still have them. Perhaps not in your area? The last email I got about them the shops were due 3/19/16. I usually delete the email after drooling over it because there are no stores in my immediate area.
@SunnyDays2 wrote:
I have not seen these delicious to die for shops in over a year! sigh...@risinghorizon wrote:
@SunnyDays2 wrote:
I have performed over 50 shops for RBG and have always been treated fair and paid for the assignments. I have a solid consistent 10 with them. I hope you don't give up. Just like with any profession you can have a bad scheduler but thankfully I have not encountered one with this company. I sure miss their shops with the cinnamon butter on the rolls!
Oh no! You mean they are gone? I used to do them because my son like them a lot. And the shop was too easy to do.
@Danza wrote:
I think people are missing the point here. The big issue is the scheduling the shop at 7:45 p.m. on a Friday night with theshop due by midnight the same day. That and the citation for failure to complete the shopon that short notice are the unreasonable parts of the schedulers actions. No scheduler should expect to schedule a shop that late in the day and have it completed the same day.
@SteveSoCal wrote:
I would suggest first contact Tracy to politely explain why you think the citation is unfair, then escalate it to the MSC if needed. There may be shops with RBG that you want in the future and so it's best to protect your rating.
@jroby1 wrote:
I am going to say up front that I did not read through all of the prior posts (just a disclaimer!). I have experience with the scheduler in question, and have generally found her to be on point, fair, and responding in a reasonable amount of time.