What do you do if a meal is comped?

calicakes · 2016-05-04T23:07:51+00:00

I did a shop for ACL, so it was reimbursement only. It was a take-out lunch shop. I got a chicken sandwich. I came home and started to eat it and thought the texture was weird. I examined the chicken and saw that it was completely raw inside. I was mortified and thought I was going to get food poisoning. I called the restaurant because I felt they should know the chicken was raw. The manager refunded my money. Of course I had to still submit the report. I feel like I did all that work for free. I got nothing except an upset stomach and no desire to ever eat at the restaurant again. I could not even touch chicken for a few weeks after that. Anyway, I was frustrated because I felt ACL should have given me something( not that I asked). Has this ever happened to you?

What do you do if a meal is comped?

May 07, 2016 12:58AM

Agreed. Thanks for the catch up.

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May 07, 2016 02:41AM

In fact I have done quite a few restaurant shops where they do want you to tell the restaurant if there is something incorrect with your order. Generally you do this inside the restaurant when you are eating in but the shop I did was an outside pick up from the car pick up area where I had to stay in my car and wait for them to come out so the only way to say something was missing was to call them. There are also restaurant shops where you just eat what you are given even if it is not what you ordered. I have come across very few of those.

May 08, 2016 01:27AM

Yes many locations certainly do want you to let a manager know when something is amiss so you evaluate how they handle a complaint or matter that needs attention. I think for the ACL reports, that is how you would get your entire meal comped. But I have also seen those guidelines which state you are to never ask to speak to a manager. That being said sometimes it is outside of your control as a server will be proactive and bring something to the manager's attention. I'm also told to just go with the flow and I always insist they not comp items but they usually will anyway.

Doing what I can to enhance the life of my family! I LOVE what I do

May 08, 2016 03:13AM

Interestingly I have never had a full meal comped with an ACL client. The server has had items replaced that were poorly prepared or the wrong thing. The manager has sometimes gotten involved. When the manager gets involved the item may be replaced and comped and sometimes a voucher issued for a free item next visit. We collect up the vouchers to use on a personal visit with no report to write since they can't be used on a shop.

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What do you do if a meal is comped?

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