Re-encountering employees you wrote negatively about?

A month ago, I had very nasty, almost hostile encounter with a big box electronics store sales person. Without getting into all the details, I wrote a very negative report and marked unacceptable on his conduct.

A month later, I go back to the same store, this time is was to shop a different department in that store. I noticed the same employee in the store walking around there helping a customer. I was surprised he wasn't fired to be honest.

I don't think he saw me, but I saw him for sure. I avoided him at all costs....

Luckily I engaged with a different sales person and he was half way decent.

Would it be awkward, per say, if you had to encounter the same person twice, that you wrote a negative report on? Or would it be more ammunition / evidence for the client to take action regarding that employee if you did interact with him / her twice and the second report was also negative?

Thanks everyone!

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I have had some who were pretty awful that the next time I had to interact with them they were fine. I figure everybody has a bad day sometimes. I remember a particular banker who was really negative about everything. She decided to tell me why the bank I was with was just awful because she had worked there until she was fired and how she hated the accounts they offered at her current employer. Next time I was there she was pleasant, professional and did what she was supposed to do.

Two of the associates or manager on whom I had serious negative reports, I never saw again. I avoided going back to the store again for a while, and when I went back, they were not there anymore. The manager had a very negative reaction to the return part of the shop. When I unknowingly applied for the shop again and got it, I remembered the incident and backed out. The scheduler understood. I did not know he was no longer managing the store.

I have to believe that any negative feedback mentioned either through a consumer directly or via letter, survey or mystery shop shouldn't be grounds for automatic termination by the employer. If anything, I'm sure that the Big Box store put your documentation to good use by placing the employee on corrective training, assuming it was necessary.

I did a mystery shop at a supermarket where I regularly shop, and had a poor encounter with one of the employees at customer service. She is still there, and still dealing out frowns and poor service. I know others who shop there and all say the same thing about this particular employee.

I did a postal shop where the employee did just about everything wrong. About a month later I was doing another shop and she was next to the clerk helping me . Unfortunately, my clerk was distracted trying to deal with the employee belligerently talking on her cell phone (I assume telling a friend that I, the shopper had returned. Since it wasn't English I'm only guessing). The clerk helping me actually had to get a supervisor to deal with the problem. I felt terrible and haven't shopped the place again.

It would be awkward for sure so you were right to avoid this person. That said, assuming your report is the first one, then they'd need at least a couple more from other shoppers before termination can happen. As bad as your interaction might be, a proper company with proper rat squad procedures doesn't just terminate people on a single report. That said, there are amateur rat squads out there.

I was confronted by a manager during a gas audit that I've done several times. He told me what I wrote about what the cashier said was wrong. I told him that I don't remember but that I do hundreds of three every month and if it was in the report, it was correct.

The rub was that I DID remember the interaction AND the report vividly and I was absolutely right.
Too bad. Not my fault your employees suck.

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Seriously, nobody cares that you're offended.

Me too. Especially with the "Is that all?" responses I get on the fast food shops. Makes me wonder if anyone is reading the reports.

Edited 1 time(s). Last edit at 08/15/2016 04:07PM by spicy1.

deleted

Edited 1 time(s). Last edit at 08/15/2016 08:52AM by Robin2.

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Re-encountering employees you wrote negatively about?

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