I have been calling and emailing Maritz to no avail. I misplaced a check of which I recently found. The check was void after 90 days and I would like to have another check issued. Also, I don't believe I was paid for a shop I did this past October. I did not record that it was paid and there is no way to check online. I have called Maritz several times and I am told they will return my call of which they never do. They never reply to my emails as well. OK, before anyone says anything, I know I should be keeping better records and paying attention to cashing my checks! Does anyone have a contact at Maritz that will follow through?

Update: I contacted Frances and she promptly replied. The check I thought I did not cash was actually a copy of a check, so I did cash the real one! Also, I was paid for the shop I had questioned. It would be nice if Maritz had a way of checking payments so I would not have had to go through all this red tape. If you ever have a problem with payments, contact Frances!

Edited 2 time(s). Last edit at 12/21/2016 11:59PM by Lorrie68.

frances.hubbard@maritzcx.com is the supervisor for accounts payable.

@mjt9598 wrote:

frances.hubbard@maritzcx.com is the supervisor for accounts payable.

Thanks! I will give her a try.

Frances is nice but very firm in that it's entirely your responsibility to keep records. That being said, if you switch to direct deposit, all of your payment info will be online and viewable.

The direct deposit information is better then check stub was. Check stub showed invoice number, info online shows visit id, which I find easier to keep track of.

Just a word of advice, Maritz is another MSC that doesn't keep a track record for you that's visible to us shoppers after submitting something in and it's been approved / processed.

I suggest to print to PDF the fee and reimbursement amount when you're closing out that assignment, much like you should be doing for all assignments.

Don't wanna divert too much from the original topic, but always, always have a track record of the minimum of the following soon after submitting the report:
1. Assignment information including client, MSC, project details, project fee with bonus and reimbursement.
2. Applicable mileage for deductions.
3. Receipts.
4. Report submitted (sometimes this isn't always needed and adds much more time than needed to archive for your records).
5. All relevant correspondences.

After submitting the report, the main focus is to ensure the fee, bonus and reimbursement amount match up with the payment from the MSC.

I do all of the above, but I sometimes don't record the date I receive payment. I think the Maritz check stub looks like a check, so I didn't think I cashed it. I didn't record my other payment. I really don't like shopping for Maritz, for I don't care for their platform.

Maybe YOU should update your title post------------->"I received my money, but I want more"

@Lorrie68 wrote:

I do all of the above, but I sometimes don't record the date I receive payment. I think the Maritz check stub looks like a check, so I didn't think I cashed it. I didn't record my other payment. I really don't like shopping for Maritz, for I don't care for their platform.

In that case, there should be a tracking record on what's deposited into your bank account.

Does you bank offer scans of what was actually deposited? That alone is an amazing feature to have to backtrack and find what you need when verifying payments.

@Tarantado wrote:

@Lorrie68 wrote:

I do all of the above, but I sometimes don't record the date I receive payment. I think the Maritz check stub looks like a check, so I didn't think I cashed it. I didn't record my other payment. I really don't like shopping for Maritz, for I don't care for their platform.

In that case, there should be a tracking record on what's deposited into your bank account.

Does you bank offer scans of what was actually deposited? That alone is an amazing feature to have to backtrack and find what you need when verifying payments.

I did not sign up for bank deposits; I chose to be paid by check.

@sojo917 wrote:

Maybe YOU should update your title post------------->"I received my money, but I want more"

It's always nice to get more! I wish I could edit the title.

@Lorrie68 wrote:

I did not sign up for bank deposits; I chose to be paid by check.

Let me rephrase: Many banks nowadays scan the checks your deposit so you can backtrack what you've actually deposited into your account. Likely, you can also request scans of the checks if the bank isn't technologically up to date in this area.

@Lorrie68 wrote:

@sojo917 wrote:

Maybe YOU should update your title post------------->"I received my money, but I want more"

It's always nice to get more! I wish I could edit the title.

Lorrie, if you edit your original post, you will be able to edit the subject line. Also, here is a link to Flash's spreadsheet that makes tracking shops, payments, and mileage easy [www.mysteryshopforum.com]. Last, I'm with you--no more Maritz. I don't like the platform or the process. I'll gladly leave the shops to other shoppers. (You're welcome)

I never had a problem with the stub looking like the check. I didn't like how the stub had the invoice number referenced. With direct deposit on their website you see the below. Love it.

VisitId

Client

Shop Date

Shop Fee

Product
Purchase

Other
Reimb.

Total

I do not like Maritz either since we cannot assign shops to ourselves online and actually have to call them. I did a bunch of shops for them recently only because they were photo audits and ridiculously bonused. I have a shop from February 2, 2017 that I haven't been paid for yet. However, when I submitted my invoices for the photo audits I believe I found that I had not submitted an invoice for that shop. Now, it has been more than 14 days so I can't see it online at all. I am surprised that they are so far behind in technology compared to the other 200 some MSCs I am with. Can't see payments, can't see if I submitted an invoice or not, can't see shops when >14 days old, have to talk on the phone for an assignment, to name a few. Like I said, ridiculous bonus pushed me to pick up the phone. Which, by the way, then took several days for me to reach someone. It kept saying (team 5) they were busy and to leave a message. I was surprised nobody called me back for days and by the time I spoke to them, the bonus had increased. I am anxious to get that payment; $330 for 4 hours "work". 3 hours was driving. I really don't care for these audits since they are at night. I had to drive backroads and dodge deer and possum. I was so happy it didn't rain like was forecasted which brings up a tip from me. Check the forecast before accepting road trip shops!