Since I'm applying to several companies, I am writing a sample narrative that will be tweaked dependent upon what each company asks on their application. I'd like some constructive criticism on this base narrative for a positive customer service experience. If you will, please also grade it on a scale of 1-5 (1= excellent; 5 = quit MS now).
I believe this will help me get started in my shops as well. THANK YOU, in advance, for giving me some insights and tips.
My Sample Narrative:
"My guest and I went to the restaurant for lunch. The parking lot was fairly clean, though the wind had blown some trash into the bushes overnight. The building facade was clean and free from mold, chipped bricks and debris.
Upon entering the restaurant, I noticed the floor was shiny and looked as though it had a fresh coat of wax. The dining tables were clean, each with tablecloth, silverware, napkins and condiments in place. Throughout the restaurant, framed photographs of local landmarks decorated the walls. We were immediately greeted by a waitress who came over to seat us. She smiled, welcomed us, then told us her name and asked how we were doing. After exchanging pleasantries, she asked if she could take our beverage order. Her appearance, neatly dressed in an apron and clean shirt, along with her infectious smile and pleasant demeanor, made us feel good about choosing this dining establishment.
The meal included tasty, ample portions that were presented in an appealing manner. Our waitress checked on us throughout our meal, always asking how things tasted and if she could refill our beverages. Towards the end of our meal, the manager stopped by our table to make sure we were satisfied with the service and meal. We thanked him for the meal, the attentiveness of the staff and, his willingness to check on patrons.
When we were leaving the restaurant, the waitress thanked us once again for coming in and, invited us to return for another meal soon. We will definitely do so!"
Semi-retired, Newbie shopper:
Hwy 74 from Laurinburg to Wilmington / I-95 from Fayetteville to Florence / And, Myrtle Beach & Loris areas
Edited 4 time(s). Last edit at 04/19/2017 04:19PM by CharlieJ.