Dental Mystery Shopping Jobs

A company I work for has been posting a lot about some Dental mystery shopping opportunities, and they have been unable to fill out the assignments. Basically, you pose as a new patient and get a free exam/teeth cleaning. Has anyone done this style of shop before? Is there a specific reason why shoppers are not interested in completing these shops? What would make a shopper want to complete an assignment like this? Appreciate any insights shoppers might have as to how to increase participation for these kinds of shops.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

Did not do the dental, but did a promo shop for a walk in clinic for the same MSC. I got $40 and my flu shot paid for. For a cleaning and xrays, I woukd consider this. For dental work, no thanks, I like my dentist. This shop would be appealing to someone w.o insurance or needs a cleaning. We used to go to the hygenist school to get cleanings ad they were cheap and did a great job!
Are you asking as a shopper or as a company representative? Are the shops video?

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
The question was directed at the OP. For years there have been dental video shops. Some included cleaning and exam and all paid well. If memory serves, at least $100 to $200.

The OP did not indicate if there was any fee attached to the ones they are discussing. Logic dictates there must be a fee or the OP is misusing the word "free." smiling smiley

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
If the shops were closer to me, I'd love doing them. I've seen them at $50 plus reimbursement for the cleaning.

But the closest to me are over 300 miles away.
I am a representative of the company. We have had a hard time getting shoppers to sign up for the assignments and we are trying to figure out why. There is no video required, and when I say "free" I mean the shopper gets a complete reimbursement for the assignment, and in some instances can receive an additional bonus. For these assignments, you can bring in your child and allow them to receive the cleaning/exam as long as you stay in the exam room, and you can opt out of completing the x-ray if you are uncomfortable doing that numerous times. We have completed like-minded healthcare jobs in the past, but are now trying to assess why shoppers seem resistant to signing up for these specific dental shops.
A complete reimbursement for anything without a fee attached is not "free" to the shopper. The shopper is bartering their time for both the onsite visit and report in exchange for the service. Just as a reimbursement only lunch or dinner is not free. Ceasesmith mentioned seeing them with a $50 shopper fee. Is that your company or another?

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.


Edited 1 time(s). Last edit at 06/01/2017 06:05PM by LisaSTL.
I can't disclose which company I work for, but I appreciate your responses. I will adjust my verbiage as I continue to post on here in the future. Do you feel that a complete reimbursement for these kinds of shops is not enough incentive for shoppers?
As you can see, the same shops have offered a significant fee. You also mentioned allowing the shopper to opt out of x-rays when performing multiple shops. If you are offering reimbursement only, exactly what is the value to the shopper after the first shop?

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
For those individuals with lackluster or no insurance, the opportunity for a free cleaning/exam for yourself or your child seems to be a pretty good value. However, if that is not the case, what is the minimum bonus payment you would require to complete a shop of this nature?
With video going for over $100 and other MSCs paying $50 for traditional, sounds like $50 needs to be your base fee. I can't speak to bonus because shopper's will decide how much more they need based on distance and whether they need the cleaning.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.


Edited 1 time(s). Last edit at 06/01/2017 06:58PM by LisaSTL.
I don't like the term free because it isn't, you have to pay for it, follow all of the guidelines THEN WAIT to receive reimbursement. There's much opportunity for error with reimbursement only shops.

I would be open to doing one depending on how long it takes for reimbursement. I have insurance but if I didn't waiting a month or two for a couple hundred of dollars to be reimbursed might be a strain on some folks.

Also, in general, no one likes going to the dentist and many find it quite uncomfortable even frightening.

For me I wouldn't do a shop that intrusive for less than $50 depending on how long the report is.
I'm glad you mentioned the wait for reimbursement. The dental shops I've done included a reveal at the end so there was no charge for the shopper. The only thing I waited on was payment the following month.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
@dbakst wrote:

I can't disclose which company I work for, but I appreciate your responses. I will adjust my verbiage as I continue to post on here in the future. Do you feel that a complete reimbursement for these kinds of shops is not enough incentive for shoppers?

Is insurance allowed? If not, that would be a no-go for me as reimbursement only. I don't pay for routine cleaning and xrays, so doing a report w pictures to be reimbursed out of pocket for something that normally is free for me is not enough incentive.
Happy dental patient here. This discussion is just... interesting...

I budget for the difference between insurance payments and total dental costs. This is so simple. I never have to haggle with a stranger for fees or bonuses or go to an office that I do not want to visit. I just pay the professional what they charge, which is reasonable and in line with regional and general pricing systems. No amount of money would induce me to haggle for a free/not free dental appointment. I like my dental office and I am not going to change what I have.Maybe this is just me, but I think it is okay to pay professionals for their services and not have to perform shop tasks along with receiving services. I like having my personal life separate from shops, usually. The exception is for creativity world.

If you hear of any art supply store shops, please let me know. I could happily mingle creative me with shopper me.

Gardening is how I relax. It is another form of creating and playing with colors. - Oscar de la Renta
My insurance includes free cleanings and x-rays, so I would not be interested in doing a shop like this at all unless a payment was attached. I also limit the number of shops that I do that are based off reimbursements. Money that we spend an anticipating getting back in six weeks is money that we don't have for six weeks. It might not seem like much to be out the cost of one dental exam for six weeks, but when added to what we spend up front for meals out, parking, etc. it can add up. Most folks have a limited amount of money that can be put in limbo like that.... If you are targeting folks without insurance they will *tend* to be folks with less disposable income in the first place. If you can find a way for folks to not have to pay anything on the spot, you might have better luck.

Besides, in this case, you are asking us to sit in a dental office with a dentist we've never met for an unpredictable amount of time.... I'm not sure I'd do it for less than $200.

Hard work builds character and homework is good for your soul.
Something else to consider, if this ends up being the same client at a new MSC, how many of us would settle for reimbursement only after getting high fees in the past? Whenever a new company gets a shop and slashes the shopper fees, I stop doing the shop until the bonus is more than previous fee. The extra is my own personal aggravation charge, LOL.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I have seen them and have considered them since I don't have a regular dentist right now. My dental insurance provides a free exam/cleaning/xray each year, so yeah, there's no incentive to do the shop. Now if you wanna supply free fillings, or crowns, or major dental surgery my dental insurance makes me copay..then lets talk.
Or pay me.

About the only reimbursement only shops I do are some mid-range dining shops, but I limit those.
I did one a few weeks ago. It was a promo shop and paid a $40 fee, I think. I needed to go to the dentist anyway as mine retired and I hadn't been in over a year.

I used insurance on the visit, but was still reimbursed for the amount that insurance paid. All in all, it was about a $200 shop for me. I didn't know for sure if they would pay for the amount that was submitted to insurance, but I was ready to fight for it if I had to.

I was pleased when the whole amount was paid to me.

I don't know that I would do it again, though. I prefer a traditional dentist as opposed to one of the high-volume dental offices.

As far as why people don't accept them, it's all about the fee. Shops where you have to reveal so much personal data are intrusive. You routinely have to give your name, driver's license, your SSN, etc. when doing a shop like this.

I never consider "reimbursement" shops to be payment. It doesn't matter if I was going to incur the expense or not. My time is worth something and the "client" has a profit margin built into the prices they charge. I'm smart enough to know that the "reimbursement" costs the client pennies on the dollar.

MSC's all get pretty arrogant when they negotiate and bid against other MSCs for clients. The loser every single time is the shopper. Every. Single. Time. If you want your shoppers to be responsive, pay them. And negotiate those fees when you're negotiating with your clients.
I think perhaps your company hasn't thought this through very well. I have not seen the jobs so have no idea what company you represent. On a side note, I find it very distasteful that a company representative would refuse to reveal what company he or she works for. That seems a bit shady IMO. But back to my point.

There are two groups of people. Ones with dental insurance and ones without. The ones with dental insurance obviously wouldn't be willing to do a report in exchange for something they would otherwise pay nothing or very little for. Visits to most dentists take forever, mostly because they overbook, so even for a fee it would have to be worth 2 hours onsite and however long the report took. The ones without dental insurance would be your main target. Of those you would have a group who simply had rather pay for dental out of pocket, who would also be more likely to have a dentist and have no desire to visit another, or those who cannot afford dental insurance. Since dental insurance is super cheap (I think I pay less than $5 a month for it) that group would also most likely be less able to float the $100 or so while they wait for reimbursement. That leaves a very slim amount of shoppers that would actually be interested in the shops. Couple that with a most likely very narrow geographical area (I have never seen dental shops in mass numbers) and you find your problem. Bump that pay up to appeal to people with insurance or with a regular dentist or provide a letter to give to the office after the visit so there is no out of pocket.

There are reasons that a body stays in motion
At the moment only demons come to mind
FYI...If you can't name the company you probably shouldn't have posted it on the job board

[www.mysteryshopforum.com]


@dbakst wrote:

I can't disclose which company I work for, but I appreciate your responses. I will adjust my verbiage as I continue to post on here in the future. Do you feel that a complete reimbursement for these kinds of shops is not enough incentive for shoppers?

Kim
Good catch. If there was a $50 payment already on the shop, I wonder why the reluctance on this thread.

Edited to add: I checked the job board and most are listed with no fee, just a surprisingly low reimbursement.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.


Edited 1 time(s). Last edit at 06/01/2017 09:56PM by LisaSTL.
@LisaSTL wrote:

Good catch. If there was a $50 payment already on the shop, I wonder why the reluctance on this thread.

A different MSC has similar ones reimbursed only at about $200 out of pocket.
dbakst, are you sure the dentists involved are okay with a shopper "opting out of xrays?" I've had several dentists through the years. I have had to fight each and every time I go to be able to opt out of xrays. I've been told by every dentist that at least yearly xrays are standard of care, and they will drop me as a patient if I do not agree to yearly xrays. I'm just passing on what I've been told by several different dentists. I'm not sure a dentist would accept a new patient who refused xrays during an initial visit.
Going to the dentist is never fun, we've heard the expression, "as much fun as going to the dentist". If you're fortunate enough to have dental coverage, preventative is already covered.
"Reimbursement for new patient cleaning, exam and x-rays (up to $59)"

Well when I go to the dentist, all of that would be $300+ as a new patient.
A similar shop has appeared in my area, with a different MSC from the one who posted on the job board. The MSC is well-known for offering no fee, only reimbursement. Yet, this dental shop has a $35 fee, and reimbursement for exam, cleaning and x-rays. Traditional shop, photos required. I have insurance and a long-time relationship with my dentist. So, the assignment was not appealing to me.
Sorry, only registered users may post in this forum.

Click here to login